Guests have mentioned that the staff at the hotel are very friendly and welcoming. The bar staff were also highlighted for being excellent and great with kids.

Guests have raved about the breakfast at the hotel, describing it as great and wonderful. The breakfast spread includes a pancake machine that was a hit with the kids. However, there were some issues with the pancake machine not being cleaned daily, resulting in jams.

Guests have found everything to be very clean at the hotel. The beds were comfortable and the rooms were described as nice. The hotel also offers valet parking for added convenience.

Guests have praised the hotel for its two bars and restaurants, as well as eight meeting rooms. The hotel is also highlighted as being kid-friendly, with a great location for visiting York and easy walkability to most of the city.