The staff at the gift shop are described as friendly, knowledgeable, and helpful. Customers have mentioned that it is always a fun place to purchase a sword, and that they have had great experiences interacting with the staff.

Customers have purchased a variety of items from the gift shop, including swords from popular movies like Lord of the Rings, as well as other memorabilia like the sword of Omens. Some customers have also bought niche weapons and collectibles.

Customers have mentioned that the website of the gift shop is straightforward, although it could use some improvements. However, they have also noted that the shop is thorough with their categories and sections, making it easy to find what they are looking for.

Despite some mixed reviews about customer service, many customers have had positive experiences with the staff at the gift shop. They have mentioned that the staff are knowledgeable about the items they sell and are happy to help customers find what they are looking for. Some customers have also had lovely conversations with the staff during their visits.