The customer service at the park is excellent. Staff members are described as helpful, attentive, and understanding. Customers have praised the customer service team for their understanding and quick response to inquiries.

Customers have highlighted the cleanliness of the facilities, the quick service provided by staff, the variety of activities available for children, and the reasonable pricing at the cafe. The park also offers a good view of the trampoline area for adults and manages large groups well.

When a child was unable to attend a booked session due to illness, the park's customer service team was understanding and accommodating. They allowed the family to reschedule the session for a later date when the child was feeling better, providing a positive experience for the customers.

Customers can look forward to a big soft play area opening in April, providing even more entertainment options for children. The park also offers a variety of treats and food at the cafe, as well as ample parking space and easy access for visitors.