The staff at the store are described as generous, lovely, funny yet professional, competent, and friendly. They treat their customers like kings & queens and provide excellent customer service.

A customer shared that the staff helped them choose the right piano for their 9-year-old child, explaining clearly and finding the right fit for their requirements and budget. The staff were not pushy and focused on finding the perfect instrument for the customer.

The customer had an issue with an online order which was swiftly and professionally dealt with by the fantastic customer services team. The replacement item was perfect, and the customer was very satisfied with the service received.

A customer shared that they bought a Yamaha silent piano and had a great experience with the customer service. The staff, especially Marco Agosta, was patient, explained all the different models, and sorted out any issues promptly. The customer highly recommends the store and the staff for their gold standard service.