The manager, Luigi, was praised for his professionalism and amiability in promptly resolving an issue with tickets. The staff at the bar was also commended for their good communication skills and for suggesting a student membership.

The movie theater was described as a gem in the heart of London, with a cozy and stylish ambiance. The cafe and bar on the second floor were highlighted as pleasant spaces to enjoy a pot of tea or a coffee before or after a film.

The movie theater offered a variety of snacks, salads, and drinks at the cafe and bar. Additionally, there was a rooftop bar that was considered a big plus for having a membership card.

Customers had a very good experience from ticketing to the cinema hall, with the staff being friendly and accommodating. The cinema was praised for its great screen, sound, and comfy seats, making it a lovely place to socialize and watch a movie.