A guest who stays at the hotel regularly for work had a positive experience when they were accidentally overcharged for their meal. The staff member who assisted them handled the situation professionally, earning recognition for their excellent service.

The hotel offers great rooms, on-site bars, a coffee lounge serving illy coffee, a bistro for light bites, and a wine bar in the evening. Guests can also dine at the Marco Pierre White Steakhouse Bar and Grill for delicious meals.

The hotel offers 26 conference and event rooms that can accommodate up to 1,000 guests. It is located close to Birmingham International Airport and just 57 minutes from London Euston, making it a convenient choice for business travelers. The hotel also has a Dedicated Training Suite with 6 training rooms available for hire.

Guests can sign up for the hotel's newsletter to receive email marketing communications about special offers, promotions, competitions, and news from the hotel. This allows guests to stay informed about the latest updates and deals available at the hotel.