The theater is located on The Strand, just a 5-minute walk from Charing Cross and Embankment stations. It is described as a gem of a theater, small, ornate, and atmospheric. The staff is friendly and efficient, making it a great venue for a family outing or a night out.

Guests have described the theater as lovely, with great views from inside. The seats are comfortable, and the staff is helpful. The atmosphere is fantastic, and the show was amazing, making it a highly recommended experience.

Customers have praised the staff for going above and beyond to help them, especially when they were looking for last-minute tickets. The box office staff was particularly helpful, making the birthday weekend celebration even more special. Overall, the customer service was excellent.

Guests have raved about the performances at this theater, with shows like 'Six' being described as fantastic, with great singers and a pop show-like atmosphere. The venue itself is clean and tidy, with great seats and a friendly staff. The overall experience of watching a show at this theater has been described as fabulous.