According to visitor reviews, some highlights of the museum include great displays, immersive rooms, surprising facts, and interactive experiences. The museum is described as a true gem with a fantastic atmosphere.

Visitors have praised the staff at the museum for being amazing, friendly, helpful, and knowledgeable. They appreciate the kindness and care shown towards Walsall history by the staff. The volunteers are described as remarkable and experts in their field.

Visitors have mentioned that the museum offers free entry, making it accessible to all. They also appreciate the monthly craft group led by a skilled individual, as well as the quality items available for purchase. The museum is described as interesting, informative, and a great place to learn about industries of the past.

Overall, visitors have had a fantastic experience at the museum, with many expressing their desire to return for another visit. They find the museum to be a wonderful place with friendly staff, interesting exhibits, and a rich history of the leather industry.