387 Veterinary Centre has been voted Vets of the Year in multiple awards, including the Best Business Awards and Petplan's Practice of the Year. They are the first practice to win three of the five Petplan Vet Award categories on the same night. They have achieved Platinum Investors in People accreditation for excellence in people management and are accredited through the Royal College of Veterinary Surgeons’ Practice Standards Scheme.

387 Veterinary Centre offers 4 weeks’ free insurance with Petplan as part of their new puppy, kitten, and rabbit package. They have partnered with VidiVet to provide clients with free digital veterinary advice 24/7. They have a Gold Cat Friendly Clinic status with special cat appointment times and facilities. They also have a cat-centric sister clinic, The West Midlands Cat Clinic, exclusively tailored to cats.

387 Veterinary Centre has implemented positive and thoughtful, owner-focused changes in how they manage pets' end of life care through whole-team training. They provide out of hours emergency service through Pool House Veterinary Hospital in Lichfield for health emergencies. They offer compassionate and respectful end of life care, even accommodating home visits for the process.

Clients have praised 387 Veterinary Centre for their caring and compassionate service, friendly and helpful staff, and excellent care for their pets. They have expressed gratitude for the understanding and respect shown during difficult decisions, such as saying goodbye to beloved pets. Clients appreciate the personal touch and high-quality care provided by the team at 387 Veterinary Centre.