The boat tour agency offers a variety of services including public trips, corporate entertainment, social events, weddings, and educational tours. They also provide bar facilities and catering.
The customer service experience was excellent. The staff was friendly, accommodating, and informative. They went above and beyond to ensure a smooth and enjoyable trip for the customers.
According to the reviews, the overall experience of the boat tour was pleasant, enjoyable, and scenic. Customers appreciated the smooth trip, friendly crew, and informative cruises. Some even mentioned that the hot chocolate provided on the cold day was a nice touch.
Some customers mentioned that the boat tour could have been a little longer than the 40 minutes provided. They enjoyed the peaceful trip across the river and felt that extending the duration would have enhanced their experience.
Based on the feedback, the boat tour agency could benefit from better marketing, special offers, and gathering a customer database. Additionally, notifying customers in advance if there will be no refreshments available could help improve the overall experience for customers.
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