Standard check-in time is from 3pm and standard check-out time is until 12pm (noon). Early check-in and late check-out options are available as extras for guests' convenience. The hotel also has a 24-hour receptionist for any assistance needed.

Guests can easily access the hotel by road, rail, or air. The hotel is located on the A288 - Copnor Road, easily reached via the A27. Hilsea Station is just half a mile away, connecting to Southsea and Portsmouth Stations. Southampton Airport is 17 miles along the M27. Ferry terminals to the Isle of Wight and Europe are also nearby.

The hotel is a great base for fitness enthusiasts with Hillsea Lido, the rugby club, and fitness centers within jogging distance. Historical museums covering Navy and D-Day history are nearby. The hotel is also close to Portsmouth University, making it ideal for visiting families or prospective students.

All standard double rooms feature a comfy king size bed with four pillows and a duvet. Accessible rooms are located on the ground floor, but there is no lift in the hotel. Family rooms have truckle beds. The hotel has accessible bathrooms but no wetrooms suitable for wheelchair access. Guests are advised to contact the hotel for any accessibility questions before their stay.