The atmosphere at the coffee shop is described as awesome, with warm seating inside and benches outside. Despite the benches being drenched with water due to frequent rain, the overall ambiance is welcoming and comfortable.

The customer service at the coffee shop is excellent, with friendly and focused staff who serve customers quickly. The cleanliness of the shop is also highlighted as a positive aspect.

The coffee shop is wheelchair accessible as it is on ground level with lots of space to move around. Additionally, there are parking spots specifically designated for blue badge holders.

The overall experience at the coffee shop is described as amazing, with a nice atmosphere to relax and enjoy a break. Despite the previous presence of a different coffee chain, customers have found the transition to the new coffee shop to be positive.