The building society offers online services, assistance with online services, detailed access reports on branches, support for customers with communication difficulties, and financial advice.
For security reasons, users are required to upgrade their browsers to access online services. Additionally, some telephone calls may be recorded and monitored to maintain service and quality.
The branch staff have taken training from Communication Access UK to support customers with communication difficulties.
By accessing free Wi-Fi, users are agreeing to BT's terms and conditions.
The building society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. It is also a member of the Building Societies Association.
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