Explore the Best Bracelet Stores, Designer Jewelry, and Places to Customize Jewelry in Northampton - Find the Perfect Earrings, Gold, and Fashion Jewelry Stores!

Sharon Gaiger: Really nice staff. Prices and choice is great but the cost of a box and bag I far to much

luke dunford: very helpful helped me decide which watch would suit me

Susan Pritchard: Lovely jewellers very helpful and not pushy

Jennifer Augustus-Martin: No hassle shopping, got my wristwatch exchanged without much trouble.

suzanne pegg: Staff not sure when asked questions about discounts for Military and Blue Light, served by 2 ladies on the same day, 1 did and 1 didn't, then we went in again last week and they said they didn't do any. Shocking.

Tony Byrne: Lovely shop with helpful staff

Simmy: Horrific experience - We won't step foot in this place ever again! My mother and I did not appreciate being racially profiled/racially discriminated against on our visit to your branch on 05/08/2022 at 16:45. I had planned to get some gifts for my mother - A gold necklace and gold earrings. We had been looking through the window display and then decided to go inside. We were walking around the shop for some time while four workers completely ignored us the whole time. The shop wasn't busy since we were the only customers in there at the time. The four workers were pretty much stood around twiddling their thumbs and chatting amongst each other while we wondered around the shop aimlessly, waiting for someone to serve us. Shortly after waiting around, another customer then entered the shop. A man wearing glasses and a black and burgundy waistcoat beamed with excitement as he leapt over to greet the lady instantly. He said 'Good afternoon. How may I help you?' My mother and I were baffled that we had been walking around the shop for a while and were totally ignored by all four workers, yet a lady entered the shop and was immediately greeted upon arrival. My mother openly expressed her dissatisfaction that we had been waiting a while to be served and no one came over to us, yet the lady was greeted the very second she walked in. A young girl came over to us after hearing what my mother had said, and she apologised. She said that she thought we were browsing. However, this didn't make sense since if you see a customer browsing then you would be more inclined to go over and ask if they needed help, or you'd tell them to let you know if they needed any help. Furthermore, regardless of whether we were browsing or not, we should have been greeted upon arrival like the other customer was - and not ignored. The man wearing the waistcoat who had greeted the other customer instantly, and ignored us, his face went bright red while my mother openly expressed her dissatisfaction. Although the man knew he had done wrong, which was clear from the embarrassment written all over his face, it would have been appreciated if he had simply apologised for his unjustly behaviour. He did not. After having a look at some earrings, myself and my mother decided to leave the shop swiftly. We weren't prepared to spend our hard earned cash in a shop that clearly doesn't value customers from an ethnic minority background. All customers should be treated with the utmost respect, regardless of race. It shouldn't be assumed that just because someone is white, that they are of a higher status, and their custom is more worthy than a person of an ethnic minority background. It is untrue, unacceptable and truly disgusting. My mother and I were made to feel as if our custom didn't matter to them and as if we were not worth their time because we're not white. Following the experience we had at this branch, we have raised a complaint with the supervisor Stacie as well as the managing director Stuart O'Grady. Both individuals have tried to defend and excuse the racist behaviours of the staff members. Interestingly, the supervisor called Stacie, was one of the four staff members who had ignored us on arrival. The supervisor and managing director have not taken any accountability for the racist behaviours that myself and my mother were subjected to on this visit. The CCTV clearly shows what we were subjected to that day but there hasn't been any accountability taken at all. Instead, there has been multiple attempts to twist the truth and not face accountability. The matter hasn't been dealt with appropriately or taken seriously. It is absolutely appalling. I'd advise anyone of an ethnic minority background to reconsider spending your hard earned money with these racists. They don't have your best interests at heart, and you may well end up having the same experience as my mother and I had, or even worse. It is clear that Michael Jones Jewellers' priorities lie with customers who look the same as those who represent the business.

Alexzandra Willson: Very polite and helpful staff and customer service

Greg Woodworth: A fantastic selection and most certainly the best Jewellers in Northampton.Farah & Kathryn are very friendly and always go above and beyond to help.