The service provided by the cashier and manager was quick and extremely helpful, making the overall experience positive for customers.

Rachel assisted in opening the customer's account and also introduced them to her manager, Louise.

It was suggested that the bank should consider opening more branches or employing more staff to meet the demand, as the queues were building up due to being understaffed.

The bank received a 4-star rating, with the acknowledgment that the staff were nice, but there was a need for more branches or staff to handle the demand effectively.