Customers can choose from different packages for birthday parties, with one reviewer mentioning the Awesome Adventure package as the best value for money. The package includes making a bear, choosing an item of clothing, and a bag to take the bear home in. The staff are described as great and the party ran smoothly, providing an amazing experience for the kids.

The staff are mentioned as super nice, helpful, friendly, and kind. They offer exceptional customer service, going above and beyond to make the experience personalized and enjoyable for customers. They guide customers through the creation process, offer extras to enhance the experience, and create a welcoming atmosphere in the store.

Customers can choose extras such as recordings, hearts, and personalized naming for their stuffed animals. The store provides a unique experience where customers can participate in the creation process, making a wish, and naming their new furry friend. The staff are described as helpful in assisting customers with these additional services.

Customers highly recommend this toy store for birthday parties and as a fun place to visit for both adults and children. The experience is described as fantastic, with helpful and nice workers, a well-organized store layout, and the opportunity to create a one-of-a-kind stuffed animal to take home. The store offers a unique and memorable experience that customers are likely to enjoy.