Customers can contact this Bank through various channels such as phone, social media, Apple messages, the Barclays app, and Online Banking. There is also a SignVideo service available for customers who are deaf or hard of hearing.

Customers have reported positive experiences with the helpful staff, accessibility features for disabled customers, and efficient service for unusual transactions. The Bank also receives praise for its customer service and lack of sales incentives for staff.

Users must be 16 or over to use the app or Online Banking, and 11 or over to use the app specifically. Terms and conditions apply to all services provided by the Bank.

This Bank encourages customers to check the help center for information before calling, and offers 24/7 support through secure messages with an automated digital assistant. The Bank also provides extended support hours from 7am to 11pm for additional assistance.