Customers have described the ice cream as fresh, amazing, and of great quality. The ice cream is silky smooth and not too sugary sweet, making it a delightful treat for customers.

Customers have raved about the matcha and charcoal mix, as well as the charcoal coconut brownie sundae. Other popular flavors include matcha, charcoal coconut, and pandan. Toppings such as oreo crumbs, gingerbread crumbs, salted caramel bits, and honeycomb crunch have also been highly praised.

Customers have consistently mentioned the amazing customer service at the ice cream shop. The staff are friendly, helpful, and create a welcoming atmosphere for customers to enjoy their sweet treats.

Customers have noted that the portion sizes are generous, with good quality soft serve offered. While some have mentioned that the prices may be a bit on the higher side, they agree that it is worth it for the occasional treat due to the delicious flavors and unique offerings.