Customers have praised the cleanliness and welcoming atmosphere of the establishment. The cats are well taken care of, clean, and healthy. The staff is eager to share information about the cats' stories and personalities, creating an engaging experience for visitors.

The staff members are knowledgeable about the cats and are willing to provide information to customers. This adds value to the overall experience, as visitors can learn more about the cats' backgrounds and behaviors.

Customers have noted that the cats in this establishment are not only clean but also well-fed. They are not overfed, which indicates that the business prioritizes the health and well-being of the cats.

While there are positive aspects to the business, there are also some negative aspects that have been mentioned in the reviews.

Some customers have expressed disappointment with the cats' lack of activity. They have observed that the cats seem uninterested and spend most of their time sleeping. This may not provide the interactive experience that some visitors are seeking.

Another negative aspect mentioned in a review is the presence of smelly litter trays. This can be off-putting for customers and may affect their overall impression of the establishment.

One review mentioned that the business may pose challenges for individuals with mobility issues. This could be due to the layout of the space or the lack of accommodations for those with limited mobility. It is important for businesses to consider accessibility for all customers.

In conclusion, this business has several positive aspects, including a clean and welcoming environment, knowledgeable staff, and healthy cats. However, there are also some negative aspects, such as inactive cats, smelly litter trays, and potential accessibility challenges. It is important for the business to address these concerns in order to provide the best possible experience for all customers.