Guests can kick off their day with a continental breakfast including fresh pastries, fresh fruit, natural yoghurt, hot porridge, orange juice, tea, and coffee. The breakfast options may vary depending on the selected hotel and dates of stay.

The hotel provides level access en-suite shower rooms with folding seats and wide-entry doors for accessibility. Guests can also enjoy dishes like nachos with chilli con carne or chicken makhani curry, which are available for take away. The hotel also offers convenient touchscreen controls for room lighting and temperature, inviting double beds, high-spec en-suite bathrooms, sleek pull-out desks, and plenty of under-bed storage.

The hotel is located in the heart of London's theatreland, specifically in St Martin's Lane. Guests can step out onto the electric streets lined with the city's best bars, restaurants, clubs, shops, markets, and entertainers. The location is very central and accessible to all bus stations, making it easy to explore the city on foot.

Guests have praised the hotel for its excellent location, cleanliness, modernity, and accessibility for disabled guests. The staff is described as super friendly and helpful, and the hotel is recommended for its value for money. Some guests have also highlighted the high-tech features in the rooms, such as touch screen technology and great views of landmarks like the London Eye and Big Ben.