Customers have 365 days to return products if they are not completely satisfied with their purchase. They can return the items with a smile, even without a receipt, by simply having a free account with the store.

Customers can rent a diverse range of sports gear, including kayak rentals, bike rentals (including specialised gravel bikes), SUPs, Dinghies, camping and expedition equipment, tennis and padel equipment, and more.

The store offers repair services for a wide range of sporting equipment, including racket restringing, bike servicing (including e-bikes), watersports equipment repairs, and more. Customers can book these services conveniently both in-store and online.

The store offers a Buyback service where customers can trade in their old products for new ones, receiving a gift card in exchange. The pre-owned products are refurbished and resold online as part of the store's second-hand range, promoting sustainability and reducing waste.