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1. Leisure Lakes Bikes West Brom - Sandwell

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· 77 reviews

Astle Retail Park, West Bromwich, B70 8NS, United Kingdom

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Leisure Lakes Bikes West Brom: what do users think?
C Chacksfield: Used the cycle to work scheme voucher here. Got the bike in and held it for me. Thankyou. Toyah
Phil Hogan: A very good service.I ordered a bike from the internet which was assigned to Leisure Lakes West Brom as my nearest store. I got lots of updates about the order and an email to confirm the delivery day.I rang on the day of the delivery and the lady at the store, rang the driver and then rang me back with an ETA. When the driver arrived I was very impressed with the solid rack in the back of the van and the driver even told my wife that I got a cracking deal to pick the bike up for £300. The bike arrived without any packaging for to dispose of and other than charging the Di2 battery and screwing pedals on is ready to ride.I am very impressed with this service and will certainly be using Leisure Lakes again.
Ben Steventon: Staff are unbelievably friendly and helpful, twice I've visited this week and the customer service and expertise has been fantastic. The range of bikes and accessories is also great. My new go to bike shop 100%
Benjamin Williams: Helpful knowledgeable staff with a swanky looking mechanic
d m: Thank you today for good service 👍😀 Good and nice 😀 I recommend 👍
Steve Thomas: Best bike shop around
David Rolls: Fen Assembly grease. Come on guys tiny tube of grease not in stock. 5 day wait. X3 times I've been for bits, simple bits at that, nothing in stock. I'm cancelling the purchase of the trek from you guys. If you don't stock basic stuff. I'd rather pedal elsewhere.
neil worsfold: Had my Mb in for fitment of my new forks.The service I received was very professional.Forks were fitted in a very short time and the quality of workmanship was outstanding.I highly recommend Leisure Lakes for all your MB needs. The prices are super fair, but most of all the friendly service and help was 100% appreciated thanx Leisure Lakes I will definitely be back👍👍👍
Attila Gyor: I ordered a dropper post online which has arrived in unacceptable condition. I went to the West Brom shop to get a replacement but they didn't have it in stock. 2 days later I received an email to call them to arrange the replacement, and they have issued a refund (Didn't ask for that). I tried to call them but no one picked up at the other end.Ordered the part from elsewhere.
Simon Aldridge: Popped into the shop at westbrom female member of staff was truly helpful helping me choose some mtb shorts and had a good chat will definitely pop over again when I need something cheers
Tannie Drake-Corum: I had to go home and phone them, as I wasn’t allowed in the shop, as i had no mask, understandable, but the eye rolling and attitude i got when i tried to explain that i was exempt as i have Asthma, and Autism, was crucifying. Covid is real but i have been stuck in my house for over 10 years because i have physical disabilities, just wanted a helmet to ride my illegal scooter so i can go to the shops on my own. After visiting this store i have gone back to online shopping as i don’t get attitude, it was unnecessary.
Colin Inett: Fantastic friendly service had problems with brakes Mike went above and beyond to sort and didn't overcharge even though took longer than expected. Thank you very much
richard webster: Incredibly helpful and friendly staff. Recently visited to buy some MTB shorts. I was disappointed that the design I wanted was not available in my size. One of the team searched the stock room for a good 10 mins for me and emerged triumphant, 'I knew we had a pair'.
Philip walter: Cannot thank the team enough for what they do at the West Bromwich store, I believe you’s go above and beyond for customer satisfaction. 2nd bike purchased and I cannot thank you enough as yet again I’m over the moon with the build.
Wayne Clark: Fantastic customer service by dave at leisure lakes, west brom today, extremely knowledgeable and went out out of his way to make sure i got fixed up with a bike just in time for my son's birthday this weekend. Highly recommend and will certainly be returning soon for a new bike for myself.
Dave Hewlett: Hey a nice big shop, with some great products, and some serious women's cycling and clothing issues! Men appear to be looked after, however the women's section was laughable! Is this more male shovanistic misogyny, or just poor support of women who like cycling! Shocking and shop layout needs attention and tidying up. However a fair selection of bikes and needs more staff on the shop floor to operate more functionally. Needless to say, I'll shop online and not be back here!
Luke Barley: Great shop and a great selection of mountian, road and gravel bikes. Will be going back. Staff really helpful and friendly too. Thanks again for helping with my tubleless setup.
leigh southall: Just purchased a Trek Marlin to supplement my existing road bike, and these guys were a breath of fresh, listened to what i wanted and pointed me in the right direction, didnt try to over sell a bike i didnt need, first class sevice from everyone in store, a real pleasure to purchase from them, will certainly be back.
Rainer Hurricks: Not long after purchasing a commuter bike from the West Brom shop in November 2020 I started to encounter a persistent issue that presented safety concerns. After returning the bike to the shop on numerous occasions to resolve this issue I was informed that there was nothing wrong with the bike, nothing could be done to improve it, and that the issue was down to the rider. Not satisfied with this I took the bike to a different workshop – who resolved the issue first time by changing a couple of the components. I can only conclude that the technicians at Lake Leisure West Brom either did not have the experience or inclination to resolve the issue. In summary – if after sales service is important to you I would not recommend purchasing from this shop.
Alan Niblett: The team are just great and always go out of their way to help and find out any information you ask. The aftersales is just what is needed and I have experienced their attention to detail first hand over the last few years, well worth the trip up to the West Brom shop to get looked after, well done guys :)
Harpreet Dhami: Impressive range of excellent bikes. Superb customer service from the moment I purchased my MTB online to the day it was delivered. Highly recommended. Happy days, big thumbs up!

2. On Your Bike - Sutton Coldfield

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· 82 reviews

92 Boldmere Rd, Boldmere, Sutton Coldfield B73 5UB, United Kingdom

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On Your Bike: what do users think?
Turab Mohamed: Good service
P M: Had a few spokes repaired on my rear wheel. From my initial email to the shop. All my questions were answered and the wheel fixed the same day after dropping it off. Couldn't ask for more than that. Excellent service.
Chris Worthy: Great, very helpful knowledgeable experienced mechanics.
Ed Brown: I thought I was going to have to replace my dynamo lights but Jon was able to rewire them for a fraction of the price. Great service.
Paul Breakwell: Popped in to see if they could sort a buckle, jumped on it straight away and sorted under 15 mins. Great service
William Sleet: I had a couple of spokes come loose on my bike and these guys were the fourth shop I went to - no-one seems to be able to get it done for a week!They got me back on the road, almost within the hour - and at a decent price.Great service, indeed, and really friendly staff. Will definitely think of using them again in the future.
Calvin de Monte: Fantastic very helpful with lots of experience, I honestly wouldn’t go anywhere else. The team always have time for you THEY WERE GREAT
Michael Jingo: I bought two bike tyres form halfords, and some green slime to pu tin them, but then i had so much difficulty, that i took them in for repair instead. I expected them to say they wouldnt fi the halfords tyres, and i woul dhave to buy slime off them as well - but they never said any such thing, and instead just said approx £30, using the parts i already had purchased form halfords What an abolsute relief, not to get messed about.When i went to collect them in the mornining, they only charged me £20.You cannot ask better than that, a real familly shop type attitude, old school. None of this halfords rubbish about "it has to be our parts, and you have to join our service club", they just looked after me, when i was in truble and left with a handful of parts, which i had purchased elsewhere.So glad i discovered them.
Shonea Holligan: The guys are nice enough but it’s a bit disappointing that they will take advantage of people with little to no bike knowledge.I took my bike in for my shifter to be fixed. They said they would call when the part came which they didn’t, had to keep chasing. Once I got my bike in they said there’s no point fixing the shifter and there’s about £130 worth of work to do for the bike to be safe. Brakes, wheels etcTwo second opinions later and the bike is completely fine and it’s the shifter needs doing £30 all in.I’d say if you know what you are doing then go but if not stick to Halfords or someone else
James Owen: The chap that helped me was friendly, knowledgable and got my bottom bracket fixed in time. Gave me some handy advice in general too. Really pleased and will be back soon for upgrades no doubt :)
adrian casey: Very friendly and professional. Definitely recommend.
Craig: 2nd visit and will go there again. Great guys and a great service. Thanks
Lisa Breeze: Helped me set up a bike I bought online. Very friendly and fast service at a great price. Parking is very limited but there is pub over the road with a £1 charge to park. Will keep returning to this business due to the service and the price.
Ian Atkin: Been using OYB for around 10 years. Great team; knowledgeable and helpful with a brilliant service department.
alan graham: Good helpful advice. No messing around and straight forward.
Jake McKenna: Have used On Your Bike for several years, from when they were based in Digbeth as well as since they have moved to Boldmere, and I can say that I have only ever received fantastic service and advice off the team.Having mainly made use of their repair and workshop services there is never a problem the guys can't solve, and they have kept all our bikes running perfectly for years!A great local shop that I would highly recommend
carlton barnett: Marvellous service
Brian Drinkwater: Typical arrogance. Their delivery guy (also totally obnoxious) refused to move his wagon.
Jonathan Donnelly: First time I’ve taken my bike to Sutton shop & will come back again. I emailed them and they replied swiftly. They squeezed me in for repairs ASAP. Nathan was helpful friendly knowledgeable guy front of house. Stu was excellent technician. Did investigative look into my gear problem not just a quick fix. Very good service
Soul of smoke: Every time I've gone to this shop it's either an abrupt cold rude welcoming or some sort of elite attitude. Can't browse for some reason how are people expected to look at what's in stock, I was going to look for some shimano spd pedals buy thank god I decided to walk out the shop. Got to say go to evans where its a welcoming environment and far far better stock choice as others said you want to support local but when any type of hospitable treatment is not there why even entertain going in.
Martin Connor: Superb service worth the money

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