The staff at the hotel were very pleasant and went above and beyond expectations. They provided excellent customer service, were friendly, knowledgeable, and polite. Guests felt well taken care of during their stay.

Guests recommended the hotel to friends who stayed and mentioned that the rooms were great, the beds were comfy, and the rates were affordable. The upholstery in the lobby was also mentioned to be in a much better state after a previous review.

Guests who visited the spa had a positive experience and were looked after by a spa receptionist who provided excellent customer service. The spa facilities were well-maintained, and guests enjoyed their time there.

Guests continue to recommend the hotel to friends and visitors to Swindon. The hotel has a great vibe, excellent food, and the staff are commended for their hard work and dedication to providing a pleasant stay for guests.