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1. Vision Express Opticians - Swansea - Castle
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· 205 reviews
The Quadrant Centre, 30-31 Nelson St, Swansea SA1 3QW, United Kingdom
nani suryani: I'm very happy with the service at vision Express ..
use me: Very good
Millie Cox: Lovely kind caring staff , I had a concern this was sorted for me and I left feeling relaxed
Bob Evans: Very good service lovely people but didn't like that I had to upfront and by 3 months ghat has put me of not because of the money because it look pretty improfesional if the girls were not so nice and had spare lenses I would have gone else where.
S Emyr: Extremely helpful staffHad any eye emergency and was managed textbook , even tried to call my previous optician for continuity of careOptometrist was very thorough in examining and highly professionalDon’t have words to thank them enough or show my gratitude
P R: My follow up contact lens appointment got cancelled by the store the day before it was due, I rang back after a missed call and got no response, tried to book an appointment online which proved impossible due to a glitchy website that tells you there are appointment available for certain times when there aren't went into the store two days later to rebook the appointment as got no answer over the phone and they didn't have any appointments until 3 weeks later, I told female staff member working there that I was going away on holiday and asked if there was anything sooner as I wanted to have contact lenses before I went on holiday and she just shrugged and gave no response, not even an apology for the last minute cancellation or for the lack of solution to my problem, really poor service when I was polite and courteous even after it was them who cancelled my appointment. Going to return the glasses I'd bought and take my custom elsewhere, which is a shame as the experience in-store and during my initial contact lens appointment had been good up until this point. Booking appointments on the website, by phone or in-store shouldn't be this difficult.
Eleanor Cook: 10/10 flawless customer service! One of my glasses arms and corner was bent by my boyfriends rolling onto them. I went to Vision Express and I told them the problem and the staff were able to sort it out under 5 minutes. Ella was especially helpful and saved the day! I will definitely now only buy my glasses from here.
Daniel Madden: Staff were very good
David Bevan: Very happy with my eye test today..Very pleasant staff, and excellent service.
Alan: Excellent first appointment very thorough and professional opticians and assistants will be back there soon
Haydon Banks: Good people and thanks for helping me
Ken Crowley: Was definitely heading towards a 5 start though as I’d bought a set of frames that weren’t suitable though this didn’t transpire until 7 working day’s they were returned as unsuitable though the Male person who’d transacted for vision express wasn’t helpful as he’d attempted to shift the blame upon a point of sale terminal as his word were if there was anything wrong the till wound rejected the sale, Not sure if his Attitude wasn’t provoking me futher , with a stupid excuse as he’d appeared to act like a manger though hadn’t a clue about apologies. I’d dismissed him as thankfully a really helpful lady resolved the issue as I’d collected the replacement glasses yesterday. Am extremely grateful for this lovely lady that stepped in. Kudos also to your optician as she’d discovered some up coming eye problems that previously were missed out by an opticians I’d used since 2000 .I’d gotten used to the dramatic drop in service quality from another big operator in glasses , ( advertised that the TV commercial asks why did the people use S*ec*a*e*s . Before repeating same loss of sight when the truth it’s a loner route Charing above and beyond a second Class service with 5 Star pricing . Definitely the better Opticians than anyone else I’d used in U.K . Kind Regards K J Crowley. SA6 *AJ .
Jessica Miers: The gentleman that served me was very helpful. Thank you
Edna Readle: My first time to Vision Express so very pleased about the way I was treated, I was given the information I had been looking for with eyesight being the way it is and what I'm to do, the Opthalmic was brilliantas was receptionist all in all a very pleasant and fruitful experience Thank you all there. Edna Readle
Derek Williams: Very nice staff and service.
Cliff Emery: Eye problem....but seen quickly and resolved the problem
Sheila Williams: Really helpful and friendly staff. Excellent range of glasses. Would recommend this outlet.
Janice Jones: My experience was absolutely wonderful, and also the advice I had was brilliant. Thank you
Phil FRIPP: Top service really friendly.
Michelle Grey: The staff was very helpful and very knowledgeable as well and very kind
Mandy Jones: 21/10/22 adverse action by an over zealous rude employee.. man in his mid 40’s needs to find a new job. His reaction to the Chinese customer in front of me. And then the way he spoke to me. Needs looking at.. if I recorded it I would b suing right now..
2. Vision Express Opticians at Tesco - Swansea Llansamlet - Llansamlet
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· 142 reviews
Nantyffin Rd, Llansamlet, Tesco SA7 9RD, United Kingdom
3. Specsavers Opticians and Audiologists - Swansea - Castle
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· 496 reviews
394 - 395 The Kingsway, Swansea, SA1 5LQ, United Kingdom
4. Vision Express Opticians - Neath - Neath
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· 125 reviews
15 New St, Neath, SA11 1RT, United Kingdom