The standard check-in time is from 3pm and the standard check-out time is until 12pm (noon). Early check-in and late check-out options are available as extras.

The hotel is conveniently located just across the Wear from The National Glass Centre and the Stadium of Light. It is also a short walk from The Empire Theatre and the Sunderland Museum and Winter Gardens.

The hotel has chargeable car parking available on a first come first served basis. Blue Badge holders are exempt from charges. Alternative parking is also available nearby at The Bridges Shopping Centre.

The hotel has accessible bathrooms, but no wet rooms suitable for wheelchair access. Accessible rooms may be located above the first floor, with 1 lift close by. Blue Badge holders are exempt from parking charges, and there is 1 accessible parking space available on a first come, first served basis.