Some highlights include the well-thought-out exhibits, friendly and informative staff, a variety of animals to interact with, a dinosaur walk, and a large outdoor play area with a zip wire and trampoline. Visitors can also enjoy a zookeeper experience, feeding animals, and a cafe with a range of food options.

Positive aspects include the wheelchair and pushchair-friendly site, the engaging animal discussions and meet-and-greets, the variety of animals to see and interact with, the SEN-friendly environment, and the discount available for buying tickets online. Visitors also appreciate the on-site cafe, picnic spaces, and rain shelter.

Visitors have commented on the amazing animal discussions, the fantastic staff like Sarah who made the experience memorable, the variety of animals and interactive activities available, the large outdoor play area, and the dinosaur world with moving and noise-making models. They also mention the zookeeper experience, the informative guides, and the overall enjoyable day out for families.

Visitors are recommended to book in advance, especially for busy days, to take advantage of discounts available for online ticket purchases, and to be prepared for muddy conditions after heavy rain. They are also advised to interact with animals like lemurs multiple times for a magical experience, to avoid bringing food into certain enclosures, and to enjoy the large outdoor play area and picnic spaces available.