The company ensures data security and privacy by setting up data centres to securely handle information passed through the website. Any details passed outside of the website are dealt with by professional solicitors who understand the importance of privacy.

Clients do not have to pay any fees upfront and only pay if their claim is successful. The company operates on a 'no win no fee' basis, where clients are not charged if their personal injury compensation claim is unsuccessful. Typically, customers pay 25% of the amount recovered, but this can vary. Termination fees may apply if clients fail to co-operate with their lawyer.

The company is a claims management company regulated by the Financial Conduct Authority. They are a not for profit marketing consortium that receives payments from a panel of solicitors to fund running and marketing activities. All panel law firms are solicitors of England and Wales and authorised and regulated by the Solicitors Regulation Authority.

Clients can start the claims process by submitting a form on the company's website. The company will take the initial call and put clients through to expert lawyers who have years of experience in handling personal injury claims. The process is streamlined and straightforward, with courteous and efficient staff assisting clients every step of the way.