Visitors can take factory floor tours on selected dates. These tours provide a behind-the-scenes look at the hat-making process and the machinery used in the industry. For specific dates and times, visitors can check the Art Tickets website.

According to visitor reviews, some highlights of the museum include the fascinating tour led by knowledgeable guides, the extensive display of hats and machinery, and the overall social history presented at the museum. Visitors also appreciate the friendly staff and the interesting stories shared during the tours.

Visitors can enjoy a good cafe serving light snacks and cake, as well as a lovely shop to browse through. The museum also offers interesting artwork, a nice cafe, and a calendar of events to keep visitors informed about what's happening at the museum.

Visitors who have been to the museum have expressed positive feedback, mentioning that the exhibits are thoughtfully curated and interactive. They appreciate the opportunity to learn about the evolution of hat-making techniques and styles, as well as the friendly and knowledgeable staff who enhance the overall experience.