The hotel's Bar and Grill offers all-day dining with an extensive grill section. Guests can enjoy a variety of dishes at the in-house restaurant or order expertly made drinks from the bar. The bar also offers an extended range of beers, and there is an in-house illy coffee bar for coffee lovers. Room service is also available for those who prefer to dine in.

The hotel offers a range of family-friendly facilities, including a dedicated family check-in desk, different room size options to accommodate families, and a children's cinema room. The cinema room provides complimentary squash, popcorn, and ice lollies, and children's movies are shown during specific times. Additionally, the hotel has meeting rooms that can accommodate up to 130 guests, with packages that include a dedicated events team.

The hotel has wheelchair-accessible rooms designed to the highest specifications. These rooms feature lowered beds for easy transfer, fully accessible bathrooms with roll-in showers or baths, additional handrails, lower sinks, grab rails, and pull cords. The hotel also offers a newsletter sign-up for email marketing communications about special offers, promotions, competitions, and news.

Staying at the hotel offers guests a central location in Southampton, close to attractions like the Old Town Walls, WestQuay shopping center, and St Mary's Stadium. The spacious and comfortable rooms, family-friendly facilities, dining options, and meeting rooms make it an ideal choice for family or office party celebrations, as well as for business or leisure stays.