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1. H.L. Brown - Official Rolex Retailer - Sheffield
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5
187 reviews
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Address: 2 Barker's Pool, Sheffield City Centre, Sheffield S1 1LZ, United Kingdom
Schedule: Closed ⋅ Opens 9:30 AM Thu
Telephone: +44 114 272 4388
Business type: Watch store
Andy: Each visit to H.L. Brown has been an absolute pleasure! The level of service is always stellar and I have always been made to feel special with a personable and warm welcome – a delight from start to finish. Each purchase has been guided by the wonderful team with their expert knowledge, skill and patience. A birthday purchase for my wife was made extra special and a memorable day was created that we will remember for years. An extra special thank you to Nikki, Sophia, and Brett. I have made multiple purchases over the last few years or so and I look forward to future visits whilst supporting a great Sheffield institution.
Response: Thank you Andy for such a kind review. We look forward to seeing you again. The H L Brown team
Nick Francis: Quite simply the best jewellers I’ve ever dealt with ,they are superb and as a family business deserve all our support. The customer service is outstanding and Nikki especially has managed to deliver on every Rolex I wanted . I know this is so tough due to the current demand for the watches. The collection day is unbelievable and when my husband collected his dream Rolex it was such an exciting and emotional day. Thank you for everything Nikki and the team there in Sheffield I cannot recommend highly enough
Response: Dear Sally and Family, Thank you for that glowing review and we are so happy that every time you visit the showroom it has made a lasting memory. As a family business we hope to be able to assist you for years to come and look forward to your next visit. Kind regards The H.L.Brown Team
Jim H: Excellent service. My partner wanted a new watch and we were well looked after by Nikki. After looking at different variations, we placed an order. The watch arrived quicker than expected and communication was great. Hand over was excellent and the whole buying experience couldn’t be faulted. I had also previously dealt with Nikki for a service on a watch and again the service was great so definitely a 5 star review.
Response: Dear Jim, Thank you so much for sharing your positive comments. We are delighted that the experience on both occasions met with your expectations. We look forward to welcoming you again in the future and wish you a very pleasant festive season. Regards The H.L. Brown Team
Sam T: At a time when most of my retail experiences are online it was so refreshing to go in to a physical store and be guided by experts and taken care of in a way that totally befits a luxury purchase. Nicola was fantastic throughout. The service, communication, attention to detail and advice given were second to none. I would have absolutely no hesitation recommending H.L Brown and look forward to dealing with them again in future.
Response: Dear Sam, Happy new year to you and thank you for leaving us your thoughts. We look forward to welcoming you in the future. Regards The H.L. Brown Team
Dcj2: Wonderful experience from start to finish. I was looked after impeccably throughout by Nikki who took the time to guide me and help me chose the right watch for me. Excellent communication and the watch became available far quicker than I had expected. I look forward to returning in the future. Many thanks. Daniel.
Response: Dear Daniel, We are pleased to hear that your experience with us was one that you felt deserved a five star rating. We will be passing in your very kind comments. As always we are delighted to hear that all aspects of your watch journey met with your expectations and hope it will be memorable for many years. Wishing you every happiness in the future. Kind regards The H.L. Brown Team
lesley barlow: We called in to have a battery replaced in a watch and ended by buying a lovely Ladies Rolex! The attention from the Managing Director and all the staff was exemplary. We feel it is very important to support local businesses and were very glad to do so in this company- which has been in operation since 1861 Long may it continue.
Response: Dear Mrs Barlow, Thanks very much for writing such an effusive review. We look forward to welcoming you again. Enjoy your new watch! The H.L. Brown sales team
Steve Hewitt: Having visited H L Brown many times over the years, I have always experienced a first class service. Whether to purchase a watch or to have a watch serviced at Rolex, the staff are excellent. My kindest and best regards to Nicola and the rest of the brilliant team.
Response: Dear Mr Hewitt, It was a pleasure to have you visit us again and we know that you will treasure your new item. Your comments mean the world to the team and we hope to see you again in the future. Regards The H.L. Brown Team
Ted Wiley: Dear HL Brown, I just wanted to say thanks for such a nice shopping experience. Nikki and Sophia were absolutely superb, nothing was too much trouble and their knowledge was exceptional. I look forward to seeing you again in the near future. Kind regards Mr Wiley
Response: Dear Mr Wiley, Thank you for your review and we will be sure to share your lovely words with the team. We always try to deliver an experience that is unique to each visit and we hope that we can do that again in the future. Kind regards The H.L. Brown Team
Suhayb Khalifa: I wanted to express my gratitude to H.L. Brown for their exceptional service. Nikki was fantastic during the whole process from our initial consultation we was made to feel welcomed, this impressed upon me the value the team place on building a personalised rapport. Nikki followed up all my enquiries swiftly. It was made perfect as I received my Rolex on my birthday. Sophia facilitated my handover, she was very professional and warm and took her time to make the experience special along with the gentleman who adjusted my timepiece. To summarise it was a fantastic and memorable experience with excellent team members who are down to earth.
Response: Dear Mr Khalifa, Thank you for leaving your review and it’s nice to hear that on several visits to the showroom and meeting with several members of our team you have really enjoyed your experiences. We hope you enjoyed your birthday and look forward to seeing you for many years to come. Regards The H.L.Brown Team
Simon Bond: Had a lovely experience today purchasing my new watch with Sophia‘ she really knew the watch and was an absolute dream to deal with’ would highly recommend
Response: Dear Mr Bond, Thank you for your five star review, your kind comments will be passed on to the team. We hope you have years of happy memories wearing your new watch. Kind regards The H.L. Brown team
Anita Gillham: Excellent experience. High level of customer service. Very professional and knowledgeable. The time taken to ensure I was completely satisfied with my purchase was very much appreciated. Thank you.
Harry Ralston: Exemplary service. A warm greeting, personable approach a world away from the usual Authorised Dealers. Thank you once again Nikki
mark ward: We enjoyed a fabulous experience at HL Browns jewellers Sheffield. All the staff were very helpful especially Sophia. They were able to secure the watch of choice in time for a special birthday. We would have no hesitation in using or recommending them.Many thanks for everything.
Ian Molyneux: I would like to say a big thank you to all the guys at H L Brown. They were brilliant from start to finish. It's good to deal with a family business that can give you that personal touch when making such a big investment.Nikki was brilliant and explained everything thoroughly. She said she would do her best to obtain me my timepiece before my upcoming big number birthday.I got the call after a 7 month wait well in time for my birthday.Thank you Nikki. Nikki was on vacation when the time came to collect my watch but was very well taken care of by Sophia.Me and my other half was a little concerned about leaving the shop with a jewellers bag clearly displaying the new Rolex inside.H L Brown even have thought of this and Sophia quickly supplied us with a discreet bag to put the Rolex in and disguised the goods inside. Overall an excellent experience.Thank you.
yu js: fabulous experience. Nikki the best
Daniel Cheffings: What a truly incredible experience, from my initial inquiry with Sophia to my registration with Lynne, follow up with Nikki and swift return to purchase. The service was flawless, I cannot describe my gratitue and admiration for the professionalism and friendliness H L Brown have given me. This is what a retail experience should be and they are true exemplars of the Rolex brand. Special thanks to Lynne for being such an incredible part of my watch buying journey.Best RegardsDan
John Crawford: I realise there are hundreds of people willing to spend thousands of pounds in store, but that is no excuse for rude, ignorant "service" when you go in to try & build a relationship. Good polite service costs nothing.
Laurie Dale: Very helpful
Chris Etches: The staff at H.L. Brown were extremely welcoming, and the service and professionalism received from Sophia & Nikki was of the highest quality.Every visit the the showroom is a pleasure as the staff make you feel special. It's great to deal with such a quality family business.I cannot recommend them highly enough, and we will definitely be shopping there again in the future.
Dave Postlethwaite: From start to finish the service has been exemplary. A very patient wait is required but well worth it in the end. Thanks Nikki will see you again!
David haynes: Wonderful service and experience provided by Nikki and Lynne during my recent purchase of a new Yachtmaster.Many thanks to all at H L Brown.
stephen whittaker: We have purchased from H L BROWN for a good number of years,on every visit we are greeted with a warm welcome and treated as a individual not just another customer,the level of service is a credit to H L BROWN and all the staff ,Nikki with her knowledge and professionalism helped us source our purchase and although it’s been a long wait she kept us informed on a regular basis where we were with it,we would highly recommend anyone thinking of making a jewellery,watch purchase or just needing advice before making a commitment to visit the store you will be made most welcome,We will be visiting again in the near future.Special thanks to,Nikki,Brett and Daniel.
David: Thank you to all at H.L. Brown who made the process of purchasing my new watch such a pleasure.Thanks to Brett who registered my initial interest, Nikki for overseeing the whole process and Sophia for the professional handling of the watches handover, a really great team effort.
Joyce Matthews Matthews: I am very happy with my Rolex Oyster Perpetual watch, It's a 75th birthday present to myself. I've been in this store many times over the years and always found the staff very welcoming and extremely helpful. Sophia was my assistant this time and she was very patient with me, All the staff are the same smiling and chatty.However I do have one gripe and that is I ordered my watch in the middle of last year (2022) and given the price which I expected to pay when I collected It on the 16th of January 2023 only to find that there had been a price increase at the beginning of this year so my watch cost me £450.more than I was expecting to pay. which took a bit of a shine off my purchase.I would have thought that my watch would have been made well before the price increase the original price wouldn't be affected.Best Regards Mrs J Matthews. 18/01/2023
Gary Slade: Nicola & Sophia were excellent with communication and customer service whilst I order and waited for my Rolex. Couldn’t be happier with the service or the purchase. Hope to see you again soon. Gary
David Widdop: It was a real pleasure to visit the H L BROWN jewellers in Sheffield.On both occasions i was made to feel really welcome.The service i received was exemplary.
Sam T: At a time when most of my retail experiences are online it was so refreshing to go in to a physical store and be guided by experts and taken care of in a way that totally befits a luxury purchase.Nicola was fantastic throughout. The service, communication, attention to detail and advice given were second to none.I would have absolutely no hesitation recommending H.L Brown and look forward to dealing with them again in future.
Jim H: Excellent service. My partner wanted a new watch and we were well looked after by Nikki. After looking at different variations, we placed an order.The watch arrived quicker than expected and communication was great.Hand over was excellent and the whole buying experience couldn’t be faulted. I had also previously dealt with Nikki for a service on a watch and again the service was great so definitely a 5 star review.
Simon Bond: Had a lovely experience today purchasing my new watch with Sophia‘ she really knew the watch and was an absolute dream to deal with’ would highly recommend
Sam: From first registering my interest to collecting the watch the service and communication was excellent and made to feel at ease by Nikki. Very highly recommended!
Annie: Most condescending ever woman assistant in the shop. Been coming here for years as a trusted retailer but will be taking my custom elsewhere in future. Serious attitude problem from a number of staff. Terrible.
2. Goldsmiths - Sheffield
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5
205 reviews
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Address: Upper, 72 High Street Meadowhall Centre, Sheffield S9 1EN, United Kingdom
Schedule: Open ⋅ Closes 9 PM
Telephone: +44 114 256 8075
Business type: Watch store
Terry George: After a lengthy wait I received a call from Sophie at Goldsmith advising that the watch I wanted was available. It was my plan to surprise my nephew Luke for his 30th birthday five months later. I kept in contact with Sophie and together we devised a plan to surprise my nephew when visiting the Goldsmiths Rolex boutique on a random shopping trip to Meadowhall. Thanks to Sophie this went smooth and to plan. She arranged the watch to be presented and a birthday cake and balloons for my nephew. He had no idea that once trying on the watch it would become his, all the staff joined in singing happy birthday and it was delightful with tears of joy from his mum and his wife also. Sophie was incredible and went above and beyond to make this experience memorable for us all forever. Thank you to Sophie and all the staff at the Goldsmiths Rolex 🙏
Response: Hi Terry, It is great to hear that you have had such a wonderful experience with us and that Sophie took such amazing care of you. We hope Luke had an amazing Birthday and loved his new watch. We hope you have an fantastic day and we look forward to welcoming you back soon. Many Thanks, Maisie
Jadwick: A massive thank you to Cameron for his help and perseverance for arranging my purchase. I never thought it would be possible to get it sorted. Really appreciate that we could get it done
Response: Hello, It is great to hear that you have had such a wonderful experience with us, we pride ourselves on offering as such. Have a fantastic day and we look forward to welcoming you back soon. Many Thanks, Maisie
Yu Xia: Brilliant service from Luke, Emma, Carol and the rest of the team to provide me my first time piece to mark a special moment in my life. An amazing showroom, hope to visit soon again!
Response: Good afternoon Yu, We are thrilled to receive your 5* review today with special mention to Luke, Emma and Carol! Thank you for choosing us to begin your timepiece journey, we are truly pleased to have you as a one of our valued clients and look forward to helping you further in the future! Many thanks, Hannah
Brad Stenton: Best experience ever, all the staff I spoke to were great, my contact, Sophie was a delight to deal with. I’ll be using this place for all my future purchases. Well done
Response: Good morning Brad, I am absolutely thrilled to hear of how delighted you are with the wonderful experience you have had with our Sheffield Showroom whilst being looked after with Sophie. Thank you so much for sharing this and we look forward to welcoming you back again in the future! Have a fab day and thanks again! Kind regards, Hannah
Anthony Hull: Called in end of October after an online enquiry about an oyster perpetual pink dial 34 for my wife . It’s a good job we made an appointment because the store was very busy. We Got a very warm welcome on entry . The sales assistant luke really knew his stuff and was very accommodating. It was important that we made the visit because after trying on various sizes and looking at colours in the flesh, my wife decided in the end to register for a date just 36 mint green ( beautiful piece). Luke was open an honest about the possible wait for these models which is no surprise in todays crazy world ( ask the car industry !!) . Got a phone call last week to say the watch was here . Made an appointment to look at the watch that night . My wife loved it ! The experience was good and the staff were very friendly . My wife hasn’t taken the watch off and has a lot of comments about it from friends . I’d always recommend this store . The opening times are very convenient and the staff are very knowledgable . We have always been made to feel welcome . I’d always recommend making an appointment to get the full time and attention from the dealer .
Response: Hi Anthony, It is great to hear that you have had such a wonderful experience with us when visiting to register your interest. Have a lovely day and we look forward to welcoming you back soon. Many Thanks, Maisie
David Clayton: Goldsmiths allways seam to go that extra mile, Sophie still remembers our names that makes us feel special and shows she cares. The staffs knowledge is exceptional and now the new showroom in the upper mall is fabulous, you must try a cocktail if you visit on a weekend.
Response: Good morning David, Your 5* review today has really made my day! It is so lovely to hear of the exceptional service you receive each time you visit. We pride ourselves on offering our clients the best service at each interaction and it is wonderful to learn that this is exactly your experience. We are so proud of our brand new Upper Mall Showroom and I'm so glad you love it too! Thank you very much for leaving us a fantastic review. Kind regards, Hannah
Jonny Peacock: Great service, assisted by 2 fantastic employees whose names I didn’t catch but they were great!
Response: Hi Jonny, Thank you for the lovely review, we are so happy to hear you received a 5* experience when visiting our showroom. We will be sure to pass your feedback on and we look forward to welcoming you back in our showroom soon. Best Wishes, Maisie
Richard Eastburn: Picked my Submariner up from tim and the team.Excellent experience. Everyone was super friendly and could not do enough to make you comfortable, they even nipped out and picked a gift up for my daughter during my appointment. Excellent.
Response: Hi Richard, We are extremely pleased to hear that you are happy with your new Submariner and that you had such a wonderful experience when visiting us. We thank you for taking the time to share this with us, have a fantastic day and we look forward to welcoming you back soon. Best Wishes, Maisie
3. Parkers Jewellers - Sheffield
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5
63 reviews
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Address: 19 Middlewood Rd, Hillsborough, Sheffield S6 4GU, United Kingdom
Schedule: Closed ⋅ Opens 9:30 AM Thu
Telephone: +44 114 234 3365
Business type: Watch store
James Pastfield: Bought a beautiful Rolex 16233 during lockdown. They were extremely friendly, personable and professional. The process was quick and easy, all done through telephone and couriers. They will be my ‘go to’ pre owned watch dealer from now on. I would highly recommend! Many thanks guys!
Jack Smith: Absolutely first class! I’ve dealt with quite a few watch dealers and Parker’s was by far the best and easiest experience I’ve had purchasing a watch for myself. Fair prices, good knowledge and I just felt comfortable and more than welcome dealing with Peter. They seem to have a really good team of people at Parker’s and it was overall a a really enjoyable experience buying myself a new watch from them.
John Friend: Have bought two watches from Parker’s very happy with service and warranty offered.
Ashley Parker: Recently bought an omega from these jewellers, hard one to find but they sourced it, serviced it and sold me it today. They kept me regularly updated throughout and were an absolute pleasure to do buisness with. Better than the rolex AD I recently went to. Would highly recommend these guys and their team and will definitely be back for more watches! Thanks again
Heinz Fehr: Just purchased my second watch from PETER/STEPHEN, Excellent service once again as usual can not fault them. thanks all at Parkers. ref F577T.
Martin Westwood: Excellent place to buy a used quality watch. Watch better than description and fast next day postage. Highly Recommended..
Al: I’ve really appreciated the service offered by these guys. I’ve had two watches from them and a quote for sale for another.They’re forthright and organised, handling things quickly and efficiently. If you’re booked in, everything is quick to sort out viewing and purchase wise. Their prices are spot on market trends.The showroom is simple, secure and functional.
Mat Tindall: Excellent service every time
Omar: Nice friedly people, good prices both buying and selling.
Michael Styles: Fantastic Service from Alex and Stephen,they will help you get the right watch, fabulous service 😊.
Heinz Fehr: Just purchased my second watch from PETER/STEPHEN, Excellent service once again as usual can not fault them. thanks all at Parkers. ref F577T.
John Friend: Have bought two watches from Parker’s very happy with service and warranty offered.
Stephen Finn: I was just browsing here this time but I have shopped before and had a phone conversation with Parker's and they are professional and friendly in equal measure. The vintage watches are well chosen by them and honestly described so you can purchase at a fair price knowing they won't leave you unhappy. Excellent Sheffield and now London shops run by watch enthusiasts.
Jonathan Hinchliffe: Been dealing with Parker's for over a decade you won't find better in the UK for price and quality on all watches and the services they offer people. Real pleasure to deal with every time
ryan crofts: Great jewellers
Jack Smith: Absolutely first class! I’ve dealt with quite a few watch dealers and Parker’s was by far the best and easiest experience I’ve had purchasing a watch for myself. Fair prices, good knowledge and I just felt comfortable and more than welcome dealing with Peter. They seem to have a really good team of people at Parker’s and it was overall a a really enjoyable experience buying myself a new watch from them.
Gary Adams: Very professional 👏
Ashley Parker: Recently bought an omega from these jewellers, hard one to find but they sourced it, serviced it and sold me it today. They kept me regularly updated throughout and were an absolute pleasure to do buisness with. Better than the rolex AD I recently went to. Would highly recommend these guys and their team and will definitely be back for more watches! Thanks again
Mac Jackson: Good range of quality second hand watches. Cost more than eBay but service d and warranty given.
Andrew Reid: For quality, for service, for expertise, for professionalism, and honesty, look no further. Superb range of watches, at very competitive prices. Stephen is the best in the business. I've been a watch buyer and fan, for the last 25 years. I can guarantee from experience that this dealership is the best that I've ever bought from. I can without the slightest hesitation recommend this watch dealer. Brilliant, every time.
mike Hill: Great value and good range of stock to suit all pocket s 10/10 I will shop again
David Roberts: Superb quality and service providers
Pete Hobson: Brilliant Experience and a Pleasure to Buy From, Friendly Knowledgeable Staff, can't Help Enough. Thank You all 5*****
Livia Evergreen: What a lovely little place! The staff is incredibly polite, humble and professional. They give you a great deal as well if you ask for it. It's always a pleasure doing business with them. I highly recommend them.
Mark Degaute: Parkers had a watch that I was interested in. Liaising with Alex was an absolute pleasure. He checked the watch for me and it was delivered on time. Unfortunately, the watch was running faster than expected so I returned it and was refunded without hesitation. I very much hope to buy from them again - this time without the return. For the record they offered to fix it but this would be delayed due to Lockdown which of course is not their fault.
James Pastfield: Bought a beautiful Rolex 16233 during lockdown. They were extremely friendly, personable and professional. The process was quick and easy, all done through telephone and couriers. They will be my ‘go to’ pre owned watch dealer from now on. I would highly recommend! Many thanks guys!
Adam Young: Highly Recommend (especially as a first time vintage watch buyer). I was hunting for a vintage Omega Seamaster for quite some time as i'm aware buying vintage can be 'a bit of a minefield'. Parker's clearly have a good reputation which is evident in their reviews which instantly puts your mind at ease (a common theme amongst enthusiasts is you buy the seller not the watch) but they are also helpful, non pushy, knowledgeable and most importantly honest. A special thanks to Stephen who amidst a national lockdown, took the time to schedule a call with me and answer all the questions I had (which was quite a substantial list given I was/am an uncertain novice in this field) as I could not visit their shop in person. I feel that the piece which I purchased was bought was a 'fair' price and I was also offered the security of returning it for a full refund if for any reason it didn't suit. All in all I couldn't recommend more...i will certainly keep an eye on their website for any future purchases.
4. TAG Heuer Boutique Meadowhall - Sheffield
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5
101 reviews
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Address: Meadowhall Shopping Centre, 73 High Street, Meadowhall, Sheffield S9 1EN, United Kingdom
Schedule: Open ⋅ Closes 9 PM
Telephone: +44 114 256 9346
Business type: Watch store
Andrew Terry: Great service by Tom and the rest of the team. They where very welcoming and did not put pressure on us at all. Great service, would highly recommend. Can’t wait to wear my new watch!
Response: Hi Andrew, We are so pleased to hear you have had a wonderful experience with our showroom, thank you for taking the time to share this with us. Have a fantastic day and we look forward to welcoming you back soon. Many Thanks, Maisie
david strong: Good product, no pressure sales, happy to get the watches out to try on and friendly staff.. Thabk you
Response: Hi there David, It is great to read about your wonderful experience today! Thank you so much for sharing your feedback with us. Kind regards, Hannah
Mark Grice: Truly nice staff made me and my daughter welcome and treated us with great respect recommend this store to enyone looking for a nice watch
Response: Hi Mark, Thank you for the amazing 5* review, we are so glad to hear you and your daughter are happy with the service you received. Best Wishes, Maisie
Kim Milner: Maxine and the Team at Tag Heuer in Meadowhall offer a first class, non pressurised, friendly, knowledgeable customer service. I fully recommend purchasing from them.
Response: Hi Kim, It is great to hear that you have had such a wonderful experience with us, we pride ourselves on offering as such. Have a fantastic day and we look forward to welcoming you back soon. Many Thanks, Maisie
Chris Pike: A bit late but wanted to add, I was so happy with the service Kirsty and the team gave us when I bought my Heuer 02 ,I went back and bought the wife an Aqua racer. The girls here are all so friendly and welcoming my only complaint is now I have started a very expensive hobby since, and now on my 3rd since visiting haha!!
Response: Hi Chris, Thank you so much for the 5* Review. We are so glad that you are happy with the service you have recieved from Kirsty and team. We will be sure to share your feedback with the team who I am sure will be thrilled with your feedback. We look forward to welcoming you back in store soon. Best Wishes Kim
Stephen Culf: Bought a new watch for my daughter’s 18th , the staff were amazing and so attentive. Each of the staff in the store wished my daughter a happy birthday which was lovely, they also gave her a glass of bubbly and a birthday present from Hotel Chocolat. Great team and special thanks to Adam.
Response: Hi Stephen, Thank you for the 5* Review. Happy 18th Birthday to your daughter, we do hope that she enjyed the instore experience and bubbly. Your feedback will be passed to the showroom who I am sure will be thrilled with your feedback. Best Wishes Kim
Lewis Egan: Bought my second Tag Heuer watch from here! Really happy with the customer service here, welcomed with a smile and professional staff! Glad I made my purchase and was willing to help with methods of payment! Also offered complimentary Prosecco and Peroni which is nice! Staff here are brilliant, even stayed behind and put the shutters down to complete the sale!
Response: Hello Lewis, Thank you for taking time to leave a fantastic review. I am pleased that our showroom colleagues went above and beyond to make you feel welcome and were able to assist you in buying your second Tag watch. Thank you for visiting our showroom, we look forward to seeing you again in the future. Many thanks, Mo.
Antony Beardsley: Visited on the 5th March 2022. Spoke with two different members of staff while viewing tag heuer F1s. They were really helpful and got several of the same model Watch for me to choose from. Made a purchase same day. Thanks
Response: Hi Antony, Thank you for the 5* Review. We do hope that you enjoy your new timepiece and look forward to welcoming you back in store soon. Best Wishes Kim
Cpike725: Upon visiting the store we were greeted friendly and politely. Nothing was too much to ask and we were able to browse without pushy sales patter. Kirsty and her colleague were helpful and patient answering all our questions even the repeated ones. When purchasing a high value item like this it is important that you feel able to try various styles and the team were happy to assist us. The item I purchased was a considerable valued watch, but the team were happy to suggest alternatives despite them being cheaper options. I would recommend and we will return to see the girls in future.
Response: Hi there, Thank you for the 5* review! We love to hear feedback from our customers and it's wonderful to hear that Kirsty and team provided the first class service that we pride ourselves on. We look forward to seeing you again soon. Best wishes, Alisha
Shane Dearing: Excellent service from the staff, very happy with my Carrera special thanks to Adam
Response: Hi Shane, It is great to hear that you have had such a wonderful experience with us, we pride ourselves on offering as such. Have a fantastic day and we look forward to welcoming you back soon. Many Thanks, Maisie
Calum Lewis: Fantastic experience from both Women who served me to buy a Carrera.
Gerardine Togher: Excellent experience, friendly professional team. Happy to return to the boutique!
Ashley Scully: Having lost a lot of weight during cancer illness the steel strap of my 23 yr old Tag Aquaracer Millenium had become too loose. I called in the Tag boutique in Meadowhall to ask if they were able to take a link out of the strap. I can’t recall meeting two more friendly and welcoming staff in any store I’ve visited. The link of my strap was removed at no cost and we left with best wishes. The two staff are a credit to the company. 5 star plus service.Ashley Scully
Shane Dearing: Excellent service from the staff as always, very happy with my 2nd Carrera purchase
Paul Mills: Took a new tag watch in, that has had its strap adjusted, one of the split pins was sitting slightly prouder compared to the others, was told there’s nothing they can do, walked across the road to goldsmiths and they sorted the problem within seconds,free of charge, not what you expect from a company that you have bought a £1700 watch from.
Wayne Calver: Top service, from a top brand.
Andrew Terry: Great service by Tom and the rest of the team. They where very welcoming and did not put pressure on us at all. Great service, would highly recommend. Can’t wait to wear my new watch!
david strong: Good product, no pressure sales, happy to get the watches out to try on and friendly staff..Thabk you
Kim Milner: Maxine and the Team at Tag Heuer in Meadowhall offer a first class, non pressurised, friendly, knowledgeable customer service. I fully recommend purchasing from them.
Daniel Harrison: Excellent service, staff are very pleasant and helpful.
B F: Amazing customer service & very knowledgeable.
Mark Grice: Truly nice staff made me and my daughter welcome and treated us with great respect recommend this store to enyone looking for a nice watch
Lewis Egan: Bought my second Tag Heuer watch from here!Really happy with the customer service here, welcomed with a smile and professional staff!Glad I made my purchase and was willing to help with methods of payment!Also offered complimentary Prosecco and Peroni which is nice!Staff here are brilliant, even stayed behind and put the shutters down to complete the sale!
Gary Taylor: Very welcoming and the service was excellent! Highly recommend to anyone looking to purchase a high-end timepiece!
Chris Pike: A bit late but wanted to add,I was so happy with the service Kirsty and the team gave us when I bought my Heuer 02 ,I went back and bought the wife an Aqua racer.The girls here are all so friendly and welcoming my only complaint is now I have started a very expensive hobby since, and now on my 3rd since visiting haha!!
Antony Beardsley: Visited on the 5th March 2022. Spoke with two different members of staff while viewing tag heuer F1s. They were really helpful and got several of the same model Watch for me to choose from. Made a purchase same day. Thanks
N E: Great shop with helpful staff. Kirsty recently went above and beyond to source a watch for me and kept me in the loop with the progress.
Stephen Culf: Bought a new watch for my daughter’s 18th , the staff were amazing and so attentive. Each of the staff in the store wished my daughter a happy birthday which was lovely, they also gave her a glass of bubbly and a birthday present from Hotel Chocolat. Great team and special thanks to Adam.
Chris lad: Great place to buy a Tag friendly staff and knowledge.
Wayne Douglas: The staff have been very helpful whilst I have been deciding on a 21st present for my son. I did find it cheaper online but the store gave me a healthy discount that made making the purchase from a reputable dealer worth while.
Jason Loftus: Excellent team, professional and a joy to deal with.
5. Ernest Jones - Sheffield
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4.1
128 reviews
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Address: Meadowhall Centre, 66 High Street, Meadowhall, Sheffield S9 1EN, United Kingdom
Schedule: Open ⋅ Closes 9 PM
Telephone: +44 114 256 9337
Business type: Watch store
Charlotte McGonigle: Excellent service and super friendly and helpful staff. After my engagement ring got a bit loose I went into this store to get it resized. Millie was extremely helpful in explaining the process and letting us know how long it would take. I received it back in less than 2 weeks and it came back gleaming! My wedding band was also too big but luckily I was able to exchange. There was a slight problem with the setting of a stone so I went back. Millie was again extremely helpful and spoke to the manager who would then speak to the repair centre the next working day. True to their word the Manager, Kelly, rang the next working day and was able to offer me a few options were extremely helpful. I was inundated with options, after deciding I spoke to Debbie who helped put everything in motion. I did double check this morning to see if everything was progressing and I spoke to Jenny who made sure everything was in place. She rang soon after and wedding band was available to collect. We leave for our wedding in just a few days and they have been so accommodating and helpful. It felt like nothing was too much for any of those who we dealt with. Thank you so much, you’ve all really made such a difference to our big day. :)
Response: Thank you very much for such a great review Charlotte! We work hard at Ernest Jones to offer the best experience for our customers and your excellent feedback about Millie, helps to show this making our customers happy! We look forward to seeing you again soon! Kind regards Luke
Nasir I: I brought an engagement ring from here two months ago I rung up today to insure the ring since I’ve been away due to work only to be told that I can’t insure a ring after 30 days. After having a conversation with one of the workers from the Meadowhall store over the phone and informing her that I asked whoever helped me with the purchase ‘ could I insure this ring at any time as long as it’s in good condition’ they happily replied ‘yes’. But now I can’t because it went past 30 days. How can they only be a 30 day window to insure something so valuable and precious? How can you not inform someone before hand when purchasing such an expensive gift? I will happily inform individuals to avoid this shop when purchasing a ring or anything similar as they only care about profits and will use a special moment of your life such as an engagement to scam you and make profits. Clearly if it was a shop that worked on good ethics they wouldn’t be a 30 day window to insure such an expensive item and especially not inform the customer regarding this important piece of information.
Response: Hi Nasir We are really concerned to read your comments about Ernest Jones. We’re normally known for our exceptional attention to detail and service, and we regret that we missed the mark. Please could you call us on 0800 458 1066 (option 3) and quote 02191481, and one of the team will discuss this with you. Kind regards Luke
Dennis Hawkes: Staff are more than helpful we bought our wedding rings from here and now my wife bought me a rose gold ceramic rado watch for our first Xmas together.They are really helpful would highly recommend.
Response: Hi Dennis Thank you for taking the time to review Ernest Jones and taking a moment to recommend us to others. It is always nice to know that your experience with us has been good. Your kind words are greatly appreciated, and we hope you won’t hesitate to let us know if we can help you in the future. Kind regards Luke
Hollcifer Whitely: Had a fantastic experience in store. Myself and my partner were shopping for our wedding rings and had no clue about different shapes and cuts. We were looked after by a member of staff called Lyndsey who’s attitude was exactly what we needed. Pushy sales staff give us the ick and Lyndsey was far from that! She gave us advice and real life examples of why certain rings work better for certain people. Although we didn’t end up buying our rings that day Lyndsey wrote them both down and I ordered from the website. My ring just arrived and it is spot on!
Response: Thank you very much for such a great review Hollcifer! We work hard at Ernest Jones to offer the best experience for our customers and your excellent feedback about Lyndsey, helps to show this making our customers happy! We look forward to seeing you again soon! Kind regards Luke
Marta Lampart: Wouldn’t recommend to anyone. Think twice before spending your money in this branch. They’ve damaged my engagement ring while in repair. My husband bought my engagement ring there few years ago. It needed a repair now and we also ask for it to be plated as turned goldish. 4 months later my ring came back from the workshop and …. It wasn’t made as the original ring. It was very poorly fitted diamond ring. It didn’t look the same as mine/ original one. All staff persuaded me that’s it’s exactly the same ring and because I didn’t have it on my finger for long time it might look weird to me. I wasn’t happy with it and I didn’t accept the repair as I was sure it’s not my my ring. I’ve asked to order the same / new ring to compare. After the new one has arrived everyone at the store could tell that they’re not even close to match. Diamond was positioned differently (if actually it was a diamond! As didn’t look like the original one!) and the ring was still goldish. They were trying to charge me few hundred pounds for repair where actually nothing was done. The ring is damaged now as it has been bent in few places. That was my engagement ring and It has sentimental meaning to me. Also the manager and assistant manager don’t give a fuss about the whole situation. It’s 5th month now and they didn’t come back to me how they want to resolve the problem. I am the one who keep calling the store and asking. In their favour should be to resolve this issue. I am not gonna mention their lies when they were trying to charge me for the repair stating it’s the same ring! They are clearly ripping people off! It’s not right to charge people for service that wasn’t provided. You should be paying me back for my ring that your workshop has damaged ! Also some of the staff are arrogant, and disrespectful. I felt discriminated. My next step will be contacting Ombudsman Services as I would like to have my ring finally back. Will not shop there anymore.
Response: Hi Marta, We would like the opportunity to investigate your feedback further. We celebrate when a customer has had excellent service but we also want to learn from customers experience, when something has not worked with the service we provide. Please could you call our resolutions team at 0800 458 1066? We’ll work with you to resolve any issues as quickly as possible.
Teresa Teresa: Went to view a gold bra let for my birthday@ Beaverbrook Meadowhall, walked in the shop, got a lovely warm welcome by a lady with short blond hair, , young lady called Emily served me, lovely chat, then the lady who greeted me came over, The customer service was above and beyond, lovely friendly staff, left very happy customer, the jewellery shop next door Ernest Jones, so rude yet again missed out on a sale, Thank you again nhs blood nurse xx
Response: Thank you very much for such a great review Teresa! We work hard at Ernest Jones to offer the best experience for our customers and your excellent feedback about Emily, helps to show this making our customers happy! We look forward to seeing you again soon! Kind regards Luke
Tracey Rooney: Having had an awful experience in the Chichester branch, my faith has been restored by the Staff here. Incredibly helpful and communicative. Thank you.
Response: Hi Tracey, Thank you for your great review of Ernest Jones. It was a pleasure, and we really appreciate you taking the time to share your feedback. It's always nice to hear and your comments are greatly appreciated. Please do not hesitate to let us know how we can help you in the future.
Robbie Lowes: I recently ordered a watch from Ernest Jones and unfortunately I received the wrong watch. I contacted their live chat and was helped by a lady named Michaella who was very helpful in resolving this matter for me. She arranged for me to be able to return and collect the new watch very quickly and apologised for the issue. Very professional and effective customer service!! Beautiful watch too. I was able to collect the correct watch from the Meadowhall store the very next day!!
Response: Thank you very much for such a great review Robbie! We work hard at Ernest Jones to offer the best experience for our customers and your excellent feedback about the service from Michaella, helps to show this making our customers happy! We look forward to seeing you again soon! Kind regards Luke
Sophie Asher: Great service. Friendly staff. Beautiful ring 💍
Response: Hi Sophie Thank you for your great review of Ernest Jones. It was a pleasure, and we really appreciate you taking the time to share your feedback. It's always nice to hear and your comments are greatly appreciated. Please do not hesitate to let us know how we can help you in the future. Regards Emma
6. Beaverbrooks - Sheffield
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4.7
150 reviews
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Address: 33, The Arcade, Meadowhall Centre, Meadowhall, Sheffield S9 1EH, United Kingdom
Schedule: Open ⋅ Closes 9 PM
Telephone: +44 114 256 8059
Business type: Watch store
Liv Fenner: Brilliant service from Daniel at the Meadowhall branch. He has helped us a few times in regards to information and purchasing watches for myself and my partner. A lovely guy and made our buying experience really pleasant. Thank you.
Anita Rigg: Such a personal feel. Time not an issue, lots of choice and prices/budgets. Perfect
michael elstob: A lovely young Irish lady spent time going through options, styles and varieties of wedding rings to make sure the exact one we wanted was chosen. She made it a lovely enjoyable experience, thank you Saoirse for all your help and patience.
Craig Gilbert: Great experience going into this shop, really good staff and good knowledge of what we wanted to buy!
Shirley Smethurst: Friendly knowledgeable staff to help
Danielle Stoton: Brilliant
John “Time is Money” Smith: Extremely friendly and helpful people in the Tudor Boutique. They reserved a difficult to find watch I couldn't find in stock anywhere else - the last one they had in stock in their whole company - no messing around with waiting lists etc. Adjusted the links while I waited. Offered drinks. Pleasant conversation. Knowledgeable about Tudor and watches in general. 100% recommended.
Steven Shaw: Great service
John Draycott: Good value, helpful polite staff. Very nice.
callum ferguson: Bought my 2nd tudor from here today from Julie and I cannot recommend her enough she is so helpful and always there for any questions I have to ask.
Brian Buxton: James was outstanding.
John Whittaker: Brilliant storeStaff very knoowlegble and helpful
Paul Walker: Of course I am going to give this place 5 stars all day long cos my daughter is manager there,
Stacey Brown: Had the pleasure of meeting lyndsey very helpful and treated us like normal people not just a sale. She was very patient with my fussy husband. Over all a pleasant experience and would highly recommend to anyone safe to say we came away with more than we went for.
Sharon Glave: Very attentive and helpful staff.
Colin Grayson: Only in for a few minutes and got everything I needed friendly staff and service 👌
Richard A: Tonight we had the pleasure of being served by James at Meadowhall branch whilst picking up a wedding ring for my wife to be. What an absolute star he was, professional, pleasant, funny and an all round good guy. As we decided to shop for a ring for myself, we were then passed over to Vicky, who was a breath of fresh air and made us feel totally at home. She had the patience of a saint as she showed us the selections. We had such a fun evening, chatting, browsing and storytelling, which added to our experience and ensured our repeat custom.Shout out to Stevie who was running an amazing team who are a credit to Beaverbrooks. Oh, and the rings are perfect for us and we are both extremely happy.Thank you, Richard and Jeanette.See you soon.
Dawn Woodhead: The staff were so helpful particularly Emma H and Leigh Ann. Such a lovely range of jewellery to chose from.
Louise Sanderson: Lovely staff top class service
Jon Richardson: Visited this morning with my partner to look at Eternity RingsWas looked after by Lyndsey and found her nice and friendly and knowledgeableWas offered a drinkDid not purchase on this visit but bought from here before and will most likely be backThank You
Andy Watson: Myself and brother in law walked into the shop so he could buy his wife something nice for there wedding, and the staff were so helpful.Thanks for you. 👍
7. H. Samuel - Sheffield
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4.2
276 reviews
8. F.Hinds the Jewellers - Sheffield
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4.8
115 reviews
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Address: 30 West Mall, Crystal Peaks, Centre, Sheffield S20 7PN, United Kingdom
Schedule: Closed ⋅ Opens 9:30 AM Thu
Telephone: +44 114 251 0749
Business type: Watch store
Jackie Hurditch: The lady was very helpful when my husband bought me a ring for my 60th birthday but the ring lost a stone after 4 weeks or so. When I took it back to the shop, I was told that I had broken it as the claw had broken off and that I couldn't have a replacement straight away as it would have to go to the repairers to see what the cost would be. Luckily (or is it!!) my husband had taken out insurance on the ring and so if it needed to be repaired the cost would come off that amount. Surely a ring should last more than a few weeks - I have retired so don't do a hard manual job or even work with my hands baking or crafting, so I am lost as to how I could gave 'broken' it. The young man said I could have done it drying my hands on a towel!!! Not a ring that is fit for purpose is it! I have now been waiting over 2 weeks for a response from Hinds and to be honest, I don't really want the ring back as I will be afraid to wear it which is a total waste of my husband's hard earned money.My husband has always bought his jewellery from Hinds but has said he won't be buying any more.
Vivien Smith: EXcellent
Brenda Ellam: F Hinds at crystal peaks was so helpful especially the guy called Oliver.Thankyou super efficient
Catherine Mitchell: Fantastic service from the staffParticularly CatherineShe was so attentive and great personalityAbove and beyond
michelle sayles: She made my son feel at ease and he loves it. Thank you so much
tracey morris: Friendly and helpful staff. Always a pleasure to purchase from this store.
Martin Lewis: Fantastic customer service and friendly helpful staff.
Sarah Williams: Sent a ring off to be made bigger and received it back nearly 3 weeks before the date they said which was fantastic ....they also fixed my bracelet in store while I waited ...fantastic service
Linda Fleming: Always very kind, personal service here. I have been going here for around 8-10 years. Love it, nothing too much trouble.
Jane Rodgers: Very friendly shop nice and clean always helpful and after care is very good . Value for money.
Katie Storf: Took my daughter in for some new stud earrings and was served by a lovely gentleman (didnt get his name)My daughter also wanted 2nd piercings in her ears which the gent did for her.He was very professional, helpful and friendly, joking with the kids making them laugh, and the whole experience relaxed and one to remember
Roy jackson: Lovely friendly staff nothing was a proplem
Debbie Sanders: Brilliant service, talked my daughter through the whole process of getting her ears pierced for the first time, highly recommend
Carol Bage: Very professional and excellent customer service.
Christine Tucker: Popped in just to get a watch battery replaced. Whilst waiting to be served, I couldn't help overhear the sales assistant dealing with the customer in front of, he was excellent. I was served by the same sales assistant, Josh. He was so polite, professional and friendly. It was such a lovely shopping experience that a made an additional purchase. Josh is a great advocate of F Hinds and a credit to the company.
roger pidcock: friendly staff.helpful.pointed out different stuff which was to my benefit. quick turn round.sorted.
john millington: Customer service at its best!Crystal Peaks branchDidn't think they would be able to help needed batteries replacing in four watches, a lovely young lady asked me if I required any help, explained that I needed them doing that afternoon thinking that it would be not possible, I was wrong!Leonie was a real star not only did she get them all done real quick she even called me to let me know.All the staff are really helpful and friendly and a credit to F.Hind especially Leonie.Well done and highly recommended!
Susan Killip: The staff were really friendly and very helpful. The battery for my watch was changed within minutes.
Gary Littler: Excellent service
Mark C: Top customer service! The guy that works here was fab! Attentive, professional and helpful! Great service. Thank you
Casey Hague: I really enjoyed my experience at F.Hinds and I would really like to thank the staff member who did the piercing, he was kind and I felt really comfortable putting my trust in him.
9. Goldsmiths - Sheffield
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4.4
197 reviews
10. Goldsmiths Meadowhall (Lower) - Sheffield
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3.8
16 reviews
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Address: S.Yorks, Meadowhall Shopping Centre, 15 High Street, Meadowhall, Rotherham, Sheffield, S9 1EN, United Kingdom
Schedule: Open ⋅ Closes 9 PM
Telephone: +44 114 256 8670
Business type: Jeweler
Lana Roberts: All staff were extremely welcoming and attentive (offered us drinks whilst we sorted out paper work)The consultant (Adam) was extremely helpful friendly and patient, went in with a watch in mind and came out with a completely different, better watch that I love and use daily.Would recommend this store to anybody 100%
Samantha Foster: Great service, friendly and not pushy. Wide selection of watches. Blue light discount.
Jane Gee: Visited Meadowhall Goldsmiths on the 21st April to buy a watch and use Tesco clubcard boost vouchers. After converting the vouchers to the Goldsmiths voucher we were told the price of the watch was incorrect in the window and was £100 more. The lady who served us was lovely and spoke to the Manager to confirm if we could go ahead at the price advertised. The Manager told the assistant she had to sell it at the higher value and if we disagreed they could take it off sale for 24 hours and then put it back on sale at the higher price. We obviously wouldn't then be able to use the Tesco voucher. The assistant felt very bad and did get us a bottle of champagne when we made the purchase, we have no qualms at all with the lovely assistant, but the Manager should have thought about future sales from a now disgruntled customer, not a good service from the Manager.
JR 1983: They sell items on the website that can only be ordered online, sorry but when I am spending over £1000 on a watch I want to see/try it first.I went to store but I wasn't spending 3k plus so they didn't want to know.I ended up going to another high street jeweler who was happy to help.
Beverley Fieldsend: We bought a watch online and it was delivered to the shop for collection. It was adjusted to fit by the salesman and the whole service was very good.
Anhum Ahmed: So kind Lewis ur a gem💎
John: Friendly staff, decent product range. Joseph was very knowledgeable. Purchased PRX Powermatic 80 in green.
John Smith: Nice
Florence Sunshine: Staff were so patient and friendly
mizta mascot: Good customer service and lovely product for the price 😊
Carol Dent: Staff are very efficient, good quality jewellery
Paul Mills: Couldn’t be more helpful, nipped in with a issue with a watch that the manufacturer said there was nothing they could do, goldsmiths sorted the problem in seconds.You have gained a loyal customer well done!
Raees Khan: Very disappointing service went to this store to have a link taken out of my watch which was done in a few minutes. At first I was impressed with how fast I was dealt with until a week later when i wore the watch and the bracelet broke in my hands before even putting the watch on, luckily the watch fell on carpet or else my £2000+ watch would have been badly damaged. I later took the watch to goldsmiths in Leeds who rectified the issue and explained the wrong pin was used when reassembling the watch as it literally didn’t even match my watch. I would give this store 0* if I could as my brand new £2000+ rado watch almost got damaged due to negligence from goldsmiths store downstairs in Meadowhall.
Lauren Nash: If I could give this store 0 stars I would, saw a ring we loved in the sale at £2000, but they didn't have my size so the store said they'd order it in, had to chase them as they couldn't be bothered to ring us and tell us it had come in. Suddenly on collection the price had doubled because it was no longer in the sale, finally after getting them to honour the 'sale' price from when it was ordered, we were called liars as to what price was supposed to be, all of a sudden they claimed the sale price was £2750.. had been lied to from start to finish regarding pricing and at no stage had any memener of staff informed us that it had been ticketed incorrectly. Management no help whatsoever, incredibly rude and unapologetic, unless we had a picture of their shop window at the time then apparently we don't have a leg to stand on. Travelled 100-mile round trip just to be called liars and treated like dirt, never been treated so poorly, especially when we were about to spend a decent amount of money with them. Will not be shopping with them again and advise anyone else to be extremely careful!
D G: Attentive and knowledgeable people, very patient and happy to help find the perfect item.
graham wild: 😁
Lydia Anderson: Had a look from the outside and very good products
lois gilruth: Shopped today in this store for a birthday gift, just wanted to say Thankyou to the young man who helped us (bought a Hugo boss gold chain bracelet)Best customer service I have had in years and will be returning.
Barrie Holland: Very nice place if you're after watchers
Barry Stephenson: Very professional approach. Not pushy. I wandered away and returned. I was greeted back and shown the item again, offered a coffee, and free gift wrapping. Excellent service indeed.
Owen Adams: Excellent service and very friendly staff
11. Browns Family Jewellers - Sheffield - Sheffield
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4
51 reviews
12. PA Jewellery - Sheffield
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4.9
108 reviews
13. The Chapel Jewellers - Sheffield
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4.8
195 reviews
14. The Sheffield Goldsmiths Company - Sheffield
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4.5
2 reviews
15. H&T Pawnbrokers - Sheffield
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3
6 reviews
