Every seat at Vue Basingstoke Festival Place is The Recliner, providing a VIP experience like no other. Each seat also comes with individual food tables for added convenience and comfort.

Vue Basingstoke Festival Place has wheelchair access throughout the venue and in all screens. There are wheelchair spaces at the front of each screen, step-free access to these spaces, and accessible toilets available. The venue also offers HOH headsets and neckloops for guests with hearing impairments.

Vue Basingstoke Festival Place shows subtitled (ST) films every week and offers autism-friendly screenings where lights are left on low, sound is turned down, and trailers and adverts aren't played. Guests can also request hearing assistance technology for a more inclusive movie-watching experience.

Guests can purchase tickets using the CEA card in person at the venue, online, or by calling customer services. This ensures that all guests, including those with disabilities, can enjoy the cinema experience at Vue Basingstoke Festival Place.