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1. Plymstock Security Systems - South Hams
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· 7 reviews
Turnchapel Wharf, Barton Rd, Plymouth PL9 9RQ, United Kingdom
2. Ace Fire & Security - South Hams
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· 4 reviews
Unit 1/Wixenford Ind Est, Plymouth, PL9 8AA, United Kingdom
3. ADT Fire & Security - South Hams
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· 11 reviews
Security House Estover Industrial Estate, Estover Cl, Plymouth, PL6 7PL, United Kingdom
Solve: Apparently we have to pay to fix their broken product!
simon clarke: I wouldn't dare use them if you are thinking of it. Appalling customer service many hidden costs and no control over your own system you paid for!
Admin @ DDR: Will not give login details for our system with out paying over £160... Say no more
Devon & Dorset - Removals, Storage & Clearances: Shocking service, they want £160 per half hour to provide login details for our cctv. Just taking advantage!
Lilian Ward: Absolutely appalling and extortionate customer service from this company. We were 'handed over" to ADT from our installation (only) company with no agreement by ourselves as we had no maintenance contract with either company. It took six months to sort this out. We were invoiced for a service visit we had neither requested nor received and then aggressively chased for payment. Despite numerous phone calls and emails from us, ADT departments failed to talk to each other and we were asked for our detaild on three different occasions. Eventually after threatening them with the Ombudsman they cancelled the invoice and the contract we never signed. To add insult to injury we were then advised that if we wanted to use our system we would have to pay for a service visit to reprogramme our system chargeable at £246.00. Unbelievable!
paul watkins: Alarm keeps going off cant access the cctv on line engineer wanted me to pay extra for me to be given password to dvr awaiting for them to contact me as requested adt to remove systems from both my properties still nothin. have cancelled DD and see how fast they get hold of me now
Dean Mathias: Local office for ADT FIRE AND SECURITY. A JCI Company
Jane and Chris Oliver: My husband rang to arrange an appointment for someone to come and advise us on a burglar alarm system. We were given two choices for an appointment time, both on a Saturday - 10.00am or 2.00pm. We chose 2.00pm and were told to expect Stephen Peters. We rearranged our Saturday to suit the appointment. However, at 3.00pm no-one had shown up. My husband rang to be told that not only Stephen Peters was supposed to have been here, but also a female colleague and AGT would find out what had happened and come back to us. At 3.30 when again no-one had arrived and we had heard nothing, I rang AGT to find out what was going on and the guy I spoke to sounded surprised that we hadn't received an email. I said not to bother any further, it wasn't a good start - grossly inefficient - and we woud be better off finding another company. He appeared to agree with me!Feel incredibly disappinted and let down. Ruined what could have been a very good Saturday.
Ambili Kurup: Can I share my terrible customer experience with ADT accounts department?Very good agent who came and spoke to me about ADT . Installation fees was given in advance and good communication from the actual agent. However my experience with accounts department is horrible . Not consistent with their messages given to the customer . Multiple emails and no answers . Interestingly they continue to debit my monthly payment !Contacting this department for 30 days for my refund which was debited from my account because of poor communication between the team . Attitude was like no time for you and we are busy with other customers . Kindly asked for a confirmation email to ensure if I am sending it to the right email address and I get the same answer we will forward it to the accounts department .I thought I will share my experience with this department on the web because I did not know how to share this traumatizing experience with this team especially when they owe me the money and I still pay them. Its not the money, but the time I take to chase this up, mobile bills and poor communication I get in return frustrates me. Guess what these same people are suppose to look after our property when we are away! How can we trust them?Shinoy Kurup
4. Universal Fire & Security - South Hams
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· 22 reviews
Sisna Park, 34, 43 Sisna Park Rd, Plymouth PL6 7FH, United Kingdom
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5. Mayday Alarms - Brixton
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· 32 reviews
7 The Crescent, Brixton, Plymouth PL8 2AP, United Kingdom
6. Scutum South West - South Hams
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· 13 reviews
4A Darklake View, Estover, Plymouth PL6 7TL, United Kingdom
7. Alarm South West - Ermington
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· 6 reviews
Willow Dene, Hunsdon Rd, Ivybridge PL21 9JR, United Kingdom
8. Safe Signal - South Hams
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· 15 reviews
42 Canterbury Dr, Plymouth, PL5 4HH, United Kingdom
9. Trelawney Fire & Security - Looe
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· 15 reviews
Industrial Estate, Unit 2B, Barbican Rd, Looe PL13 1QQ, United Kingdom