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1. Jurys Inn Plymouth - South Hams

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· 1648 reviews

50 Exeter St, Plymouth, PL4 0AZ, United Kingdom

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2. Crowne Plaza Plymouth, an IHG Hotel - South Hams

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· 1868 reviews

Armada Way, Plymouth, PL1 2HJ, United Kingdom

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Crowne Plaza Plymouth, an IHG Hotel: what do users think?
A K: Stayed here twice. Both times for business.It was a pleasant stay both times, the staff was warm and welcoming. Always ready to help with any issues or queries.Clean rooms, and the most comfortable beds.And the cherry on top, the views from the breakfast bar.
Sofia Persico: My partner and I were so excited for this one night stay away from the city for a very special occasion for us.Our experience started with being checked-in in an occupied room, which was extremely unpleasant and a dangerous lack of security. The receptionist Gabriela, which was excellent, gave us complementary access to the lounge as apology saying that we would have had snack and pastries 24h, however there were almost no snacks left at 7pm and no pastries at all. I rang the reception-concierge-restaurant (all of them) to ask some information that were not provided in regards to swimming pool opening times, where the breakfast was located and so on, however absolutely no one was picking up the phone. After 10 minutes of wait I had to go myself downstairs to talk to one of the members of the staff. We also went to the swimming pool at 8pm, when sauna and steaming room were closed (the staff told us it would have been opened until 10pm), which we discovered by ourselves, after asking to one of the members of the staff, which was pretty annoyed by our question. Nobody was at the swimming pool's reception, therefore I had to cross the desk to get some towels myself.The next day during the breakfast, one of the waiters came to our table with two pancakes that we did not order, which were for a kid next to us. We then went again to the lounge and there was barely water, no pastries and no snacks at all.I am very disappointed with our experience, this is not a 4-star property; we felt left on our own, with no instructions about venues that we had to discover ourselves and not safe at all. Everything related to our stay went wrong or had an issue, the only nice thing was the room itself, apart from the wardrobe mirror, which was broken.
Daniel Underhill: Brilliant staff. Room dated considering I paid extra to upgrade 🤔Rooms: 3/5|Service: 5/5|Location: 4/5 …More
Frank Edwards: Great location, while the view from our room wasn't much to write about. There are fantastic views from the restaurant. The room was comfortable and spacious and the staff were friendly and could not have been more accommodatingRooms: 5/5|Service: 5/5|Location: 5/5 …More
keith styles: Having not stayed at the Plaza I can not comment on the service that you provide, however the reception are and ground floor bar I've used waiting to go to Marco Pierre White's restaurant and found it to be very nice. As a local in Plymouth I think the location for the hotel is perfect. A good friend of mine as stayed there a couple of time and commented that it's a lovely hotel.
Jose Conde: I was in March at hotel. Reception lady tried charging me twice the price for two nights. After several complaints she managed to fix it. THen two weeks later I got a fine for parking at outside hotel parking place although I paid at hotel for that. I have been trying to contact the hotel several times (email, phone) but this never gets solved and get no answer
xiaolueng: Noteworthy details: Pools are only available till 8pm if you have kids. This isn't written anywhere so we didn't know about this until we asked. Staff seem uninformed about details like this.Rooms: 3/5|Service: 2/5|Location: 4/5Hotel highlights Quiet …More
Kevin Mawson: Best hotel so far on this tripRooms: 5/5|Service: 5/5|Location: 5/5 …More
Philip Sawyer: We use this hotel for the Plymouth Half Marathon as it is yards from the start line making it ideal. It has all the amenities expected from a 4 star hotel. On this occasion we stayed in room 203. There were a few minor issues. A standing lamp didn't work. The door handle to get into the room needs attention. The room is very close to the lifts and gym so don't expect this to be a quiet room. The TV emits a very bright blue LED clock which is rather annoying and finally the gap at the bottom of the door let's in light from the corridor. All that said, our visit was only for one night and the convenience of location outweighs the minor niggles which others may not be bothered by. Overall experience is good though. The restaurant staff were even kind enough to let us in early for the missus to have some toast before they opened prior to the start of the race. A small but welcome gesture. I returned later for the mandatory full English, toast and coffee. Views from the Marco Pierre White restaurant are brill, however, only 1 of the 3 lifts were operating so there was a wait to get to the top floor.
Jonathan Bartlett: The hotel has a great location with a helpful reception team.May 11th...the Breakfast was fantastic. Great selection of food. I travel a lot and this was the best breakfast I have had this yearRooms: 4/5|Service: 5/5|Location: 5/5 …More
Julie beach: Staff very friendly and helpful: Rooms and beds superb: breakfast excellent with loads of choice: would go again.Rooms: Very clean and comfortable beds: Good size bath and shower over: tea coffee making facilities excellent and replaced daily
keith bushell: great stay, pool too shallow in shallow endRooms: 5/5|Service: 5/5|Location: 4/5 …More
Wendy Blyth: Had a wonderful dinner and a good nights sleep. Contacting reception a bit difficult, but they came through
john wilson: Great views, lovely club lounge, amazing staff and serviceRooms: Great size and comfortableRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Great view, Quiet, Great value …More
Stuart Lindsay: Best in town. Food pricey thoughRooms: 5/5|Service: 5/5|Location: 5/5 …More

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