The customer had a fantastic experience attending the puppy socialisation hour with their pup. The staff were amazing, very informative, and the sessions really helped their pup. They also mentioned browsing and purchasing an excellent selection of products available for their pup. Overall, it was a highly recommended experience.

Customers mentioned that the staff are very friendly, helpful, and supportive. They appreciated the advice and support received, especially when seeking guidance for their new puppy. The staff were described as passionate, giving great advice, and creating a welcoming environment for both pets and owners.

The feedback mentioned a special event called Puppy Hour, where puppies could socialize in a safe environment. The staff put a lot of effort into these sessions, including weighing the puppies and recording their new 'puppy friends' in booklets. Puppies even received certificates upon graduation, making the experience memorable and enjoyable for all.

Customers described their shopping experience as always friendly, pleasant, and helpful. They found a good selection of products and appreciated the excellent staff. Despite a temporary closure due to flooding, customers still had positive feedback about the helpful and friendly staff at the store.