One location is in Nottingham city centre, behind the Victoria shopping centre on Glasshouse Street. The other location is on Woodborough Road, near the main shopping area and opposite the Co-op garage.

A patient shared their experience of requesting a colonoscopy and being referred as a non-urgent case. Despite expecting an 8-month wait, they ended up having the procedure much sooner, with all clear results. The patient expressed gratitude towards the receptionist, administrator, and the doctor involved.

The practice has a nurse who specializes in helping patients with anxiety, especially during blood tests. The nurse is described as amazing, putting patients at ease, using distraction techniques, and showing incredible empathy. Patients of all ages are encouraged to request an appointment with this nurse for a positive experience.

Patients have praised the staff for their caring and understanding approach, from receptionists to nurses to GPs. There are mentions of excellent consultations, bending over backwards to help patients, and providing reassurance and support during challenging times, such as struggles with Covid. The hard work and dedication of the entire team at the practice are acknowledged and appreciated.