Customers can expect additional training for all staff, increased hygiene and sanitation controls in place, and the requirement to wear face coverings when not seated at their table. The pub also collects customer details for contact tracing purposes through an alternate digital service that is GDPR compliant.

The craft beer pub operates on a walk-in basis only, with both walk-ins and bookings accepted. However, bookings are subject to limited availability, and it's first come, first served after that. The pub reserves the right to cancel bookings or deny entry to individuals or groups that may be in breach of regulations and policies.

The craft beer pub has a friendly and welcoming atmosphere, with a focus on providing excellent service to all customers. The staff are trained to be respectful and considerate towards guests, and customers are encouraged to maintain social distancing and follow signage and staff instructions during their visit.

The craft beer pub offers a selection of food items, mainly burgers, fish finger sandwiches, and other pub food options. While the selection may be limited, there is something for everyone to enjoy. Customers can view the menu on the pub's website and order with a member of the team, or request a physical copy of the menu.