Customers have praised the staff for being very helpful, knowledgeable, and friendly. They are always willing to assist customers in finding what they need, even if it's an unusual item.

Customers have described the business as a go-to place for all DIY bits, with excellent customer service and a wide selection of quality products at value prices. The staff are known for their helpfulness and ability to find solutions for customers.

Customers appreciate the fact that the business is locally run and enjoy supporting small businesses. They find it convenient to shop at a place where the staff are familiar with the community and can provide personalized service.

By purchasing a Handicard for £5, customers can enjoy a 5% discount on every purchase over £10 for 5 years. This loyalty program offers savings on future purchases and encourages repeat business.