Answer: The shops are staffed entirely by volunteers who are key to the charity as they provide valuable work and experience for Betel residents while raising funds for their recovery.

Answer: Donated furniture is either sold directly from the retail shops or restored in workshops and sold through outlets or the website. All proceeds from sales go towards supporting the work of the charity.

Answer: The charity offers a professional and discreet house clearance service for rooms, whole houses, or garages. Only items that cannot be used, restored, or sold will be charged for removal and disposal.

Answer: Donors should ensure that the items are in re-sellable condition or appropriate for restoration, as disposal costs are high and storage space is limited. It is recommended to check the guidelines provided by the charity before donating.