Customers can reach out to the bank through various channels, such as social media, Apple messages, or through the Barclays app or Online Banking.

Customers are encouraged to check the help center for information before calling to help prioritize urgent needs. The bank is working to assist customers as quickly as possible and appreciates their patience.

Customers who use British Sign Language (BSL) can utilize the SignVideo service to connect with an interpreter who can assist in communicating with the bank.

The bank's staff receive no sales incentives or commissions and are solely focused on providing great service to help customers meet their financial needs. Customers can contact the bank for assistance with loans, mortgages, Online Banking, or any other products or services.