The staff members are described as extremely helpful, knowledgeable, friendly, and welcoming. They are eager to assist customers with their hobby needs and provide guidance on painting techniques and game lore.

The store holds regular events, including building and painting sessions, introduction games for new and returning players, as well as combat patrol games and tournaments for different age groups. The staff also offer tutorials and engage with customers to enhance their hobby experience.

Customers appreciate the genuine interest and passion shown by the staff in helping them with their hobby pursuits. The staff prioritize the enjoyment of the hobby over making a sale, and are always looking to guide customers in the right direction. The store is described as a must-visit for hobbyists in the area.

Customers have had overwhelmingly positive experiences at this hobby store, praising the friendly and knowledgeable staff, the welcoming atmosphere, and the variety of products and events offered. The only downside mentioned is the limited space for displaying all the different factions and collections, but this is overshadowed by the excellent service provided by the staff.