The customer service experience at this record store was excellent. The staff were described as very helpful, nice, and passionate about music. Customers mentioned that the owner helped them find specific albums they were after and even offered to clean their purchases. The staff also went above and beyond by encouraging customers to provide names of tunes they were looking for to see if they had them in stock.

The online shopping experience with this record store was top-notch. Customers mentioned that their orders arrived quickly, with one customer receiving their records just 24 hours after ordering. The packaging was specifically designed for records to prevent bending or breaking, and new sleep paper was included as a service. Customers also appreciated the attention to detail, such as ensuring correct name and address information and providing a sample to fill out on the invoice in advance.

Customers mentioned that this record store stands out for its great selection of records, reasonable prices, and enthusiastic staff. The shop is described as a hidden gem with a word-of-mouth clientele and loads of good stuff. The staff's passion for music and vinyl was also highlighted as a distinguishing factor.

Customers highly recommended this record store to others. They praised the shop as one of the very best record shops around and mentioned that it was their absolute favorite. The staff's friendliness, helpfulness, and passion for music were key reasons why customers would recommend this store to others.