The store has a dedicated team of staff members who provide excellent customer service. Customers have praised the staff for being helpful, providing advice, and going above and beyond to assist them. The store also offers a Try Before You Buy service with free delivery on all sample tiles, allowing customers to make informed decisions.

The store has its own vehicle fleet to service the stores on a daily basis. They also offer a customer delivery service available via every store, ensuring that customers receive their tiles when they need them. Free delivery is available for orders over a certain amount, making it convenient for customers to get their purchases.

The store recommends local tilers for customers looking for a professional finish. By supporting local tradespeople, the store helps customers connect with experienced professionals who can assist with their tiling projects. This adds value to the customer experience and ensures a high-quality finish for their projects.

The store was established in 1991 and now has individually designed stores throughout the Midlands and in other locations. They have a centralized Warehouse and Distribution center stocked with a wide range of tiles. With a hard-earned reputation for quality and diversity in their product range, the store continues to meet the needs of both the general public and local trade.