This business has a dedicated cost of living helpline where customers can talk to an expert about their own situation. Additionally, they offer a Banking app with features to help pay bills, move money, and check balances.

This business provides an audio induction loop in all branches, as well as talking cash machines with voice assistance. They also have at least one counter position with an induction loop and portable induction loops for use in appointment rooms.

This business has renewed their Branch Promise until at least 2028, showing their commitment to the role their branches play on the high street.

A customer mentioned that the staff at the branch were friendly and helpful, and that they received excellent customer service. The branch was described as a gem, with free parking, modern facilities, and overlooked by the public. The customer also mentioned positive experiences with a PPI claim and a mortgage with the business.