Visitors have mentioned that the cinema has a lovely atmosphere, with friendly staff and a clean and tidy environment. The temperature inside the cinema is also described as just right, adding to the overall experience.

One highlight mentioned is the option to watch movies in 4DX, which enhances the viewing experience. Additionally, there is a Starbucks located next door to the cinema, providing a bonus for visitors.

Overall, the customer service at the cinema is rated positively. Staff are described as friendly and approachable, creating a welcoming environment for visitors. Despite some instances of longer wait times, the staff are willing to assist and provide service.

Some specific details that contribute to a positive experience at the cinema include the cleanliness, modernity, and comfort of the facilities. The excellent sound and picture quality, as well as the comfortable seating, enhance the overall viewing experience for visitors.