Customers can speak to one of the team members for expert advice on how to level up their business or achieve a quality finish, every time.

The store's Collect Anytime service uses a simple and secure lock box system. Customers will be sent a code by SMS unique to their order to access the secure lock box at a time that suits them.

Customers who have ordered from wallpaperdirect.com or designerpaint.com can choose to collect their orders free from any of the 200 stores. They will receive a text message when their order is ready.

Customers have given feedback about the store's helpful and knowledgeable staff, great service, good prices, and professional service. They also mention that the staff are always willing to assist and provide advice on products.