Customers have praised the friendly and accommodating staff, noting that they are always willing to help and provide excellent service with a smile. The shop is well stocked, clean, and tidy, creating a pleasant shopping environment. The golf pro on-site has been commended for his polite and courteous assistance, offering advice and tips on improving customers' swings.

The shop provides expert advice, including a review of technique and golf equipment, to help golfers enhance their skills. Customers can also tailor their clubs to suit their measurements and game through a simple 6-step fitting process. Additionally, the shop offers beginner fittings for those new to golf, providing guidance on equipment options and basic skills on the driving range.

Even for non-golfers, the shop offers a welcoming environment with an eating area where friends can meet. Customers have praised the cook for serving amazing pies, and the staff for being friendly and accommodating. The cafe has been described as very nice, providing a great experience for visitors who may not be golf enthusiasts.

The shop partners with Golfbidder to allow customers to trade in their old clubs for credit towards any product. Additionally, the shop offers golf holidays to over 2500 destinations in 21 countries, providing customers with a wide range of options for their golfing getaways. Customers can also sign up for the latest news and offers from the shop to stay updated on promotions and events.