Customers have left positive reviews mentioning that their children loved the experience, the staff were great at organizing activities for birthday parties, and the venue was clean and friendly.

The Event venue offers weekly events, combos and offers such as VR Sphere & 5D Cinema Combo, and special events like Easter specials. They also provide gift vouchers for purchase.

The Event venue offers room scale and motion virtual reality experiences, consoles, 5D cinema, party venue, educational sessions, team building activities, venue hire, bar and snacks all under one roof. They have received awards for excellence and have a variety of packages for parties, school visits, and corporate events.

During school holidays, the Event venue is open from Monday to Thursday from 10:00-19:00, Friday to Saturday from 10:00-20:30, and Sunday from 10:00-19:00. On bank holidays, they are open from Monday to Friday from 10:00-19:00. During term time, they are open from Monday to Thursday from 14:00-20:00, Friday from 14:00-21:00, Saturday from 10:00-21:00, and Sunday from 10:00-19:00.