The business provides customers with a dedicated sales team to assist with the purchase of printers and cartridges. The team has years of experience and works directly with manufacturers to ensure the best printer knowledge in the industry. Additionally, the business offers free delivery and a price match service to guarantee the best service possible.

The business supports the Sale Sharks Foundation Down Syndrome rugby team by providing them with opportunities to attend rugby matches. They also partner with organizations to combat the cost-of-living crisis by offering free and discounted match tickets to frontline workers.

Most items are shipped via 'Next Working Day' courier service, with a cut-off time of 4:30pm. Deliveries to areas like the Channel Islands, Scottish Islands, Isle of Man, Northern Ireland, and Eire may take 2-3 working days. The business aims to achieve next day delivery where possible and offers a price match guarantee on request.

Customers can join the mailing list to receive the latest promotions and discount codes. They can also use the code SIGNUP5 to get 5% off all ink and toner cartridges. The business checks competitors daily to ensure customers get the best deal possible.