The service received a gold award for the care they provide, accredited by their service users.

The service aims to provide short and focused admissions in a 24 hour, seven days a week supportive and safe environment, with individualized care that promotes recovery and inclusion.

Referrals for admissions are managed via the Crisis Resolution and Home Treatment Team for Bedford, with all inpatients undergoing a thorough assessment of their care needs and associated risks.

Patients at Willow Ward can access occupational therapies, psychological interventions, therapeutic medication, and enhanced physical health care packages, with a tailored therapeutic approach focusing on specific needs and issues.