Customers have mentioned that the staff are welcoming and accommodating, the pool area and changing rooms are clean, and the environment is pleasant. They also appreciate the lack of strong chlorine in the water and the well-organized facilities.

Families can enjoy swimming lessons for children, birthday parties in the pool, badminton, football, and various sports activities in the large hall. There are also memberships available for gym access.

The sports complex is located within a Sixth Form site in the center of Bedford. There are bus and rail transport links within a short walking distance from the complex.

The sports complex takes all complaints and suggestions seriously and is committed to providing high-quality service. They listen to, record, and act on information received, as well as provide appropriate feedback to customers.